VOOM Box swap policy
It's an insult that they think we're so retarded that we can't do a simple box swap. Obviously we're all technically inclined enough to be HD savvy. Some of us had to hold our installers hand and help them through it. But we're too stupid to unhook a couple of cables. Thanks VOOM for the complement.
I am pro voom, but "hear me now, and believe me later", I won't let my return guarantee expire. If they don't get all they promised together, I'll be using my $750 toward a new DVR921. By mid march they will be less buggy and easier to get. That's my fallback plan.
Geno
----- Original Message -----
From: Scottbusy
To:
VOOM@yahoogroups.com
Sent: Sunday, January 25, 2004 7:26 PM
Subject: [Norton AntiSpam] [VOOM] Re: SOL in MA. Hard crash
This is one of the things that is really bugging me, too. There has
to be a better way for them to exchange a bad box. Why can't they
mail out a new box, and have you mail the old one back ? I believe
DirecTV does this with their protection plan. I have a dead box,
and I have to wait until Wednesday, and now it says snow, and the
installer probably will not show. There just has to be a better way
to simply exchange a box. Even if you need instructions to load the
software and register a new box that could probably be done with
technical support over the phone.
These "bad" early boxes should have been recalled when a bug was
found immediately before they all went bad. Now people have no box.
Their box should have been replaced before the box died. I now have
a second box that I am sure is on death row, and I am just waiting
for it to die soon, too.
Come on VOOM, there has to be a quicker way to get a new box to a
customer rather than having an appointment with the unreliable
Installs, Inc. This, to me, is a big VOOM negative. Mail me a box,
I can install it myself. I have one dead box, and who knows when
Installs, Inc. will make it here to replace it. What a shame.
I'll tell you if the other one dies, too I am really going to be mad.
Scott
--- In
VOOM@yahoogroups.com, "Tim Rudolph" <rudolpht@p...> wrote:
> While 3 more reset regimes (unplug, factory reset, front panel
reset),
> with only composite connected, weith OTA out, etc.
>
> The saga continues,
>
> It will take until Feb 2 to actually come and drop off a box and
pick
> up the old one. Hard stuff to do I know. They said "They'll
install
> it." That & their 5 minutes and my half a day of missed work
really
> means a lot to me.
>
> Feb 2 is rapidly turning into deinstall day.
>
> Tim
>
>
> --- In
VOOM@yahoogroups.com, "Tim Rudolph" <rudolpht@p...> wrote:
> > Well the Voom Demons finally came to get me, after a good
install in
> > Nov, and more stable service over time.
> >
> > Even with an unplug, factory reset and front box reset trifecta,
I get
> > a red sat icon even though I'm getting supper strength when I
take the
> > same wire and plug it into my Dish 5000.
> >
> > The other bad news is the OTA channels are "unmapped" with a
couple
> > non local channels showing up with no signal.
> >
> > Dish Tech support was trying to be helpful, manual tune, etc.
Said
> > newer boxes were more stable and may need a week to get one. I
can
> > tell this is "my nightmare" waiting to begin.
> >
> > Installs will contact me (yeah, right). So I'll sit & wait for
> > someone to come & swap out a box. That's intuitive right,
> > particularly since it's my sat dish & antenna that's connected
(yes my
> > originaller installer was smart & considerate). I'm supposedec
to
> > call back if Install doesn't call IN A FEW WEEKS!!!!!!!!!! I
would
> > obviously be cancelling well before then.
> >
> > Dawn of the Dead was on tonight, but I didn't know it was
referring to
> > my STB. I don't think it will raise from the dead, though.
> >
> > Supposedly software and new channels are spooling now, which may
have
> > crashed the box to begin with, so maybe folks that work will
have good
> > news to report.
> >
> > Tim
