Yes, and as I posted a few later, Chat is NOT good for billing problems.
http://www.satelliteguys.us/dish-network-forum/184895-3-00-dvr-credit-gone-now-2.html#post1929202
http://www.satelliteguys.us/dish-network-forum/184895-3-00-dvr-credit-gone-now-2.html#post1929202