signal loss.
i think its funny when i service someones satellite, unhook the feed while they were on a local channel, come back when the work is done and see that message on the screen. 'there is no need to call us, we are aware of the problem and are working on it.'
ha! no, its signal loss. while you are on the channel with that message, hit menu 6-1-1 to enter point dishg. tell us what sat, transponder and signal strength you see. make sure you do it from the local channel.