There is multiple problems, with both side of the business. Contractor side-Inhouse side, wire that is required is RG6 SOLID COPPER, I have been a contractor for many years and see a difference in the wire's performance. Problem is the cost associated to that wire for the payout of the job, some people think all contractors just take there money and run, not true some pay taxes, have homes and families to support, so the original number they are to be paid is not the number in the end, so for them to save along the way, they try to get wire along the way that will do the job some of the time, is it right, no, but DTV needs to address some of there internal policies, and the cost of wire, plus any chargebacks, can in some areas with some HSP's hinder a check 1/2 its value, week after week, and the managers in these companys only think that, I paid him THE OWNER X amount of dollars, problem is they never take into account how much your techs have to be paid from your check, and how some of the cost in the business have to be eaten up by the owner so the tech doesnt walk away, and now every meeting is going after the tech the face of DTV, but where is the motivation to do a better job