Wow, what a difference a week makes. CSr roulette pays off once again.
The box that they sent out will not turn on, so I called DTV back and went
straight to retention, Geez did she hook me up.. I am being upgraded to MRV
and the on demand for a total cost out of pocket of 52.00 and that includes tax.
Hell she also gave me (without even asking) a 10.00 credit for 6 months and
a another 10.00 credit for 12 months. She gave me the first credit for having MLB
EI and the other credit just for the hell of it.....
06/26/2011 XXXXXXXX8640 MLB EXTRA INNINGS 2011 - $10/6mMLB11SAVE ($10.00) ($0.55) 06/26/2011 XXXXXXXX9748 PLUS HD DVR - $10/12moBasePkg ($10.00) ($0.55) 06/26/2011 XXXXXXXX9748 MLB EXTRA INNINGS - Charge $0.00 $0.00 06/26/2011 HD-DVR Receiver - SalesOrderCredit ($99.00) ($6.44) 06/26/2011 MultiRoom Upgrade/Cinema Kit - SalesOrderCredit ($99.00) ($6.44) 06/26/2011 XXXXXXXX9748 HD-DVR Receiver - Charge $99.00 $6.44 06/26/2011 XXXXXXXX9748 Standard Installation - Charge $49.00 $3.19 06/26/2011 XXXXXXXX9748 MultiRoom Upgrade/Cinema Kit - Charge $99.00 $6.44 06/26/2011 XXXXXXXX9748 Update/Upgrade Equipment - Charge $0.00 $0.00 06/21/2011 XXXXXXXX8640 Cedar Rapids (HD) ADT - Charge $5.99 $0.33 06/21/2011 XXXXXXXX9748 SHOWTIME - Charge $0.00 $0.00 06/21/2011 XXXXXXXX9748 PLUS HD DVR - Customer Retention ($10.00) ($0.55) 06/18/2011 Payment - CCard ($131.92) $0.00 06/04/2011 Monthly Bill $0.00 $0.00 06/04/2011 XXXXXXXX8640 Leased Receiver - Charge $6.00 $0.40 06/04/2011 XXXXXXXX9748 PLUS HD DVR - Charge $82.99 $4.56 06/04/2011 XXXXXXXX9748 Primary Leased Receiver - LeaseFee Free Rcvr ($6.00) ($0.40) 06/04/2011 XXXXXXXX9748 Primary Leased Receiver - Charge $6.00 $0.40 06/04/2011 XXXXXXXX9748 MLB EXTRA INNINGS 2011 - Charge $34.99 $1.92
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Again Directv comes through in the end. When I went to the 3rd party rep to
confirm the order he said he couldn't guarantee me a hr-24, but the other rep
told me everyone that is getting MRV is getting an hr-24....
So I guess I'll have to wait until Wednesday between 8-12 to see if I
get the HR-24 like she said I would.......
The technician is also taking the old box that is causing the problems and
the new box they sent out last week with him when he leaves...
I don't mind the new 24 month commitment when they take care of me like they
did today..... $47.00 plus tax for MRV and 180.00 in bill credits for an entire year.
WHAT IS NOT TO LIKE........
Brian