Signal Loss and Insomnia

[Tomboy257]

The other night while battling a case of insomnia i turned on the TV. After sometime watching Discovery ID I went to change to another channel and was greeted with the "Complete Loss of Signal" screen. I was eventually able to get back to ID but no other channels. I then did a complete reset at the receiver to get my signal back.

My question is, did this happen because I had the receiver on during the nightly upgrade? Or was this a one off problem? I did notice the "Loss of Signal" screen was one I hadn't seen before along with the "Acquiring Satellite" screen being different than before. So I also wondered if Dish had some new software that could be causing it.

 

[MattG@DISH]

We did put out software so some of the messages look different than they did before. If you haven't noticed the problem again, I would guess it was a one and done issue. False signal loss messages are a known issue, but they shouldn't happen that often, and a reset should get everything back to normal.

 

[Tomboy257]

MattG should I be concerned if it happens again? What should I do then?

 

[MattG@DISH]

If it happens again try a hard reset, make sure "sat in" cables are tight, and run a check switch test to make sure the signals are coming in properly. If it continues/does happen again, let us know as well.