Shipping Fee For Leased Receiver Replacement ?

[AJF]

I have 4 722's, and one of them died a couple of weeks ago. The CSR said they'd send me a replacement, but there's a $15 shipping fee. Then I remembered that I had to have another of my 772's replaced in April because the HD went bad, and I wasn't charged anything.

What has been everyone else's experience with this?

 

[Scott Greczkowski]

Normally its a $15 fee but sometimes they wave that fee based on your history as a courtesy.

 

[thechaz05]

if you have the protection plan you get free shipping. Perhaps you had the plan then, or maybe they just waived the fee like the mighty scott mentioned.

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[KAB]

Contact a Dirt member.

 

[AJF]

Thanks I tweeted Dish about it and I usually get help from them. I am not sure how to directly contact a DIRT member here. I did have the Protection Plan when I owned my 522's, which seemed to make sense, but I've never understood why you should need it on leased equipment.

 

[rocket69]

A lease is a lease if you lease a car and the tires go bald do they replace them for free?

 

[thechaz05]

Thanks I tweeted Dish about it and I usually get help from them. I am not sure how to directly contact a DIRT member here. I did have the Protection Plan when I owned my 522's, which seemed to make sense, but I've never understood why you should need it on leased equipment.

If you go to the bottom of the page where it shows a list of current users, the one in red are DIRT members. They are good people. Just private message one of them.

As far as a protection plan for leased equipment goes, the equipment is covered, but shipping is on you. The protection plan will cover shipping.

Cheers.

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[AJF]

Thanks chaz

 

[AJF]

A lease is a lease if you lease a car and the tires go bald do they replace them for free?

No, I also wouldn't expect them to replace the wiper blades, or oil or any other wear and tear or maintenance item either. That's really not a very good analogy. It's more like when your ISP charges you a rental fee for their cable modem. If it goes bad, they replace it at their expense. They don't charge you a protection fee on top of the rental fee, which is what Dish is doing by charging an extra $7/month for their equipment.

 

[3HaloODST]

All you have to do is get the protection plan, ship the receiver for free, then drop the protection plan.

 

[boba]

No, I also wouldn't expect them to replace the wiper blades, or oil or any other wear and tear or maintenance item either. That's really not a very good analogy. It's more like when your ISP charges you a rental fee for their cable modem. If it goes bad, they replace it at their expense. They don't charge you a protection fee on top of the rental fee, which is what Dish is doing by charging an extra $7/month for their equipment.

DISH isn't charging you $7/mo. if you are referring to the lease fee a 722's lease fee is $17. I would say you are the one with the bad analogy a hard disc drive is running 24/7 365 days a year in a DVR so it is a planned failure from wear and tear.

If the $7 was for the protection plan your other posts suggest you didn't have it so DISH wasn't charging you $7/mo. If you could afford 3 $17 lease fees thats $51 per month $7 shouldn't bother you.

 

[MaryB@SlingTV]

I have 4 722's, and one of them died a couple of weeks ago. The CSR said they'd send me a replacement, but there's a $15 shipping fee. Then I remembered that I had to have another of my 772's replaced in April because the HD went bad, and I wasn't charged anything.

What has been everyone else's experience with this?

Hi AJF, it is our normal policy to charge a shipping fee of replacement equipment. It is leased equipment and DISH does replace the equipment free of charge but we do charge the shipping as this is something that we do not build into the price of our service. We do offer the Protection Plan which will cover the shipping on replacement equipment and discounts technician fees from $95.00 to $15.00. if you would like me to review your account, please PM me! Thank you!