When the tech installed our Dish system, we ran into a couple of problems.
Although we were told by Dishstore that the install would use the eastern arc satellites for our location in Dallas, the installer shows up with the western arc dish.
He then tells us that the EA has poor reception and less channels for our area and that the EA has essentially been placed on hold. The Dish Network customer service says the channels are the same for both EA and WA and that the signals should be comparable in the Dallas area, but that they are installing on the WA except if there are LOS issues with WA. The install proceeded and is operational. I'm still upset about the sales side saying one thing, and the install side saying something else.
The tech also provides me a second dish for the RV - but without the LNB. He says I must get on the roof and remove the one from the roof mounted dish and take it along with me. He says I need to do this because it is "keyed" to my receivers and to my account. He says I cannot simply have a complete second dish. Does this make any sense??
Although we were told by Dishstore that the install would use the eastern arc satellites for our location in Dallas, the installer shows up with the western arc dish.
He then tells us that the EA has poor reception and less channels for our area and that the EA has essentially been placed on hold. The Dish Network customer service says the channels are the same for both EA and WA and that the signals should be comparable in the Dallas area, but that they are installing on the WA except if there are LOS issues with WA. The install proceeded and is operational. I'm still upset about the sales side saying one thing, and the install side saying something else.
The tech also provides me a second dish for the RV - but without the LNB. He says I must get on the roof and remove the one from the roof mounted dish and take it along with me. He says I need to do this because it is "keyed" to my receivers and to my account. He says I cannot simply have a complete second dish. Does this make any sense??