SatelliteGuys November 19th Live Dish Retailer Chat Recap

I am also interested in the Little Rock HD service. I have one Dish 500 looking at 110-119 and another Dish 500 looking at 61.5. If they put the HD locals on 129 I will swing my single Dish 500 around to 129. If they put the locals in the Eastern Arc which bird will they use?
 
I asked this in another thread today and don't think there is an answer to this, but wth food for thought... would it be possible for dish to make a way to retro fit (as in a replacement LNB) a 110/119 dish into a 72.7/77 dish?
 
Back to the "snowbird Policy" Can the TV work at both locations at the same time? You know when the poor slob is still working while the other one went off the to vacation house?

All receivers will still be active but the local channels on all receivers will change to the other location.
 
The customer can take their receivers back and forth.
Interesting approach that could land some additional subscribers.

What about a receiver (or more) at each location? Could the service be set up to switch the "active" receivers? I know most snowbirds spend a season or more at their second home. In the case of my parents, they will spend 4-6 weeks at their second home, then return to their main residence for a month or two. [lather, rinse, repeat]

I cannot imagine my father ripping apart his home theater each time they decide to bug out for a few weeks. I can see them making a call when they arrive at the second home to shift programming to the secondary receiver at that location, and vice versa.

However, since this would be a useful service it therefore is probably not allowed. It would be less of an account stacking concern, though!
 
It would seem customers in Louisville will be needing 129, 119,110 and now 77 to get local HD. That doesn't make sense.

Louisville is now officially an Eastern Arc preferred setup. Cheap and easy to add a wing dish to the existing customer's 1000.2 dish. New HD customers will get the EA dish as well as existing ones willing to pay for it themselves. I installed a 77 wing dish and all nine locals are now on 77 except there are no SD versions of the three HD locals.
 
I cannot imagine my father ripping apart his home theater each time they decide to bug out for a few weeks. I can see them making a call when they arrive at the second home to shift programming to the secondary receiver at that location, and vice versa.
!
I see no reason you could not just leave a receiver or two at both locations. You would have to pay the extra receiver monthly fees. I do wonder what would keep someone from leaving a receiver at their other house/condo while it is being rented while they are at their primary house.
 
Well, what if he doesn't have any non-MPEG4 equipment?! It sounds to me like Dish needs to dump whoever is responsible for their account management software and get somebody who's willing to program something more flexible. (This is not the only problem. In fact, this is mild. They also need to flush the need for having a dual-tuner receiver plugged in to the phone line since the two tuners cannot possibly be at different addresses, and the nonsense about not being able to produce a work order to upgrade someone to receive HD locals without cancelling their SD locals.)

I thought if someone ordered locals and had the HD package that they would get the locals in SD and HD. If someone does not have the HD package but want HD locals then how does Dish Network do the billing for that? Does the customer still receive the locals in SD if they still have SD equipment on the account?
 
I asked this in another thread today and don't think there is an answer to this, but wth food for thought... would it be possible for dish to make a way to retro fit (as in a replacement LNB) a 110/119 dish into a 72.7/77 dish?

I think the best and cheapest solution to do 72.7/77 is to have a plastic piece that would seperate DP lnb's to receive the signals correctly from the reflector. I hope they make a piece for 61.5/72.7/77 that we can use on a Dish1000.
 
I thought if someone ordered locals and had the HD package that they would get the locals in SD and HD. If someone does not have the HD package but want HD locals then how does Dish Network do the billing for that? Does the customer still receive the locals in SD if they still have SD equipment on the account?

If I understand correctly, the problem people are complaining about stems from already having an HD installation aimed at the 129-degree satellite and then Dish putting their HD locals on the 61.5-degree satellite. When they call Dish to get a new dish installed, Dish turns off their SD locals because they can't write a work order to install a dish for locals when they already have locals. Yes, it sounds beyond absurd, which is why I say that Dish's database system is crap.
 
on the snowbird policy- will they install the dish at the vacation property- so they can move receivers back and forth.

my in laws are about to drop dish because they don't have equipment at their vacation home. This snowbird policy may change their mind if they can move it back and forth.
 
Interesting question...

Existing customer from Harrisburg wants to upgrade to HD. He has a Dish 500 now. His HD locals are only on 77 degrees.

He is told that he needs 3 dishes, a Dish 500, a Dish 300 pointed at 61.5 for national HD and another Dish 300 pointed at 77 for his HD locals..

Man how screwed up is that? Don't these guys think about things before they do things?
That's stupid.
Just use a Dish 500 pointed to 110/119, and a Dish 1000.4 pointed to 61.5/72/77 with 72 left disconnected.

That's why I'll be doing my own upgrade to get 77 (if Dish would only send me the damn cards. :mad: I called to ask for the new cards, and was told I wasn't on the rollout list yet, and they couldn't speed mine up, even if I was now in an Eastern Arc market. He actually said they would show up soon enough anyway :rolleyes: )
 
No while an Eastern Arc dish will work, Dish Network will not upgrade any exisiting customer to an all mpeg4 serveice as the customer might have other non mpeg4 equipment in their house which Dish would have to replace if they moved him to an Eastern Arc Dish.
Would 2 dishes work?
Dish 500 pointed at 61.5 ,
and one dish 500 pointed at 72.5 and 77?
What about that?
Could something like that work if a customer didn't want to buy a 1000.4 yet?
I was going to try just to see, But I wouldn't know what to set dual LNB dish at? I heve the 1000.4 But a friend wanted to see if he could do it with 2 dish 500. I didn't know what to tell him.
 
Would 2 dishes work?
Dish 500 pointed at 61.5 ,
and one dish 500 pointed at 72.5 and 77?
What about that?
Could something like that work if a customer didn't want to buy a 1000.4 yet?
I was going to try just to see, But I wouldn't know what to set dual LNB dish at? I heve the 1000.4 But a friend wanted to see if he could do it with 2 dish 500. I didn't know what to tell him.
A 500 will not work for 72.5 & 77, the spacing from the lnb's is closer together. Pretty much have to use a 1000.4 to get both 72.5 & 77 on a single dish.
 
on the snowbird policy- will they install the dish at the vacation property- so they can move receivers back and forth.
Yes call up and request a DishMover, when on the call let the CSR know your a Snowbird and they will setup your account accordingly and install the second dish at your second residence.
 
77 & 61.5?

That's stupid.
Just use a Dish 500 pointed to 110/119, and a Dish 1000.4 pointed to 61.5/72/77 with 72 left disconnected.

That's why I'll be doing my own upgrade to get 77 (if Dish would only send me the damn cards. :mad: I called to ask for the new cards, and was told I wasn't on the rollout list yet, and they couldn't speed mine up, even if I was now in an Eastern Arc market. He actually said they would show up soon enough anyway :rolleyes: )

I've gotten the new cards and installed them. Is there any way I can access 61.5 and 77 at the same time? I've currently got two dishes to access 119/110 and 61.5
 

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