Replacement Instructions for PocketDISH Portable Media Players
DISH Network has partnered with Archos to provide warranty and defective product support for the PocketDISH portable media players. See the Appendix in your PocketDISH User’s Guide for the full warranty text.
EXTENT OF LIMITED WARRANTY
Archos warrants to the original end user customer that Archos products will be free from defects in materials and workmanship for the duration of two years, which begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.
For software products, Archos' limited warranty applies only to a failure to execute
programming instructions. Archos does not warrant that the operation of any product will be uninterrupted or error free.
Archos' limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:
• damage from misuse or neglect,
• improper or inadequate maintenance or modification,
• software, interfacing, media, parts, or supplies not provided or supported by Archos,
• operation outside the product's specifications, or
• theft.
If Archos receives, during the applicable warranty period, notice of a defect in any hardware product, which is covered by Archos' warranty, Archos shall either repair or replace the defective product at Archos' option.
If Archos is unable to repair or replace, as applicable, a defective product which is covered by Archos' warranty, Archos shall within a reasonable time after being notified of the defect, refund the purchase price for the product.
Archos shall have no obligation to repair, replace or refund until the customer returns the defective product to Archos.
Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.
Archos' limited warranty is only valid in the country of purchase.
IF YOU NEED ASSISTANCE
1. Call the Archos Customer Service Center at 1-877-300-8879 (toll free).
2. A Customer Service Representative will assist you.
3. Returned equipment must be packaged properly, using either the original shipping
materials or the packaging in which the replacement equipment is shipped. Include a copy of the Proof of Purchase. Any items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer Service Representative.
