I think that you mishandled the meeting with this lady. You just moved in this area, and - probably - she was the first person to visit you. It was good occasion to express your enchantment with satellite receiving, and also to offer volunteering with dish set-up for your neighbours. You should have agreed with her doubts about looks of your set up, assure her that you are thinking of improvement, and - by the way - try to "saddle her" with solving your problems (does she know any neighbour who would lend a ladder and drill to fasten the dish to the brick wall of your house?) People like to be approached for help, and do not like to be lectured about your credentials and importance of your Company. I think it is still time to find her, just visiting the neighbourhood, and share your doubts. Now, because I am after a few drinks, I would quote your disclaimer, that all above is just my personal opinion. Cheers, polgyver