How to return to service your older orphaned Dish receiver from the 129 Satellite Decommissioning debacle
While this procedure is specifically for the VIP922 Duo but it could be partially applied to others such as the 722, 222 etc.
Anyway, after at least 6 phone calls to Dish Network technical support I finally got to the knowledgeable 922 Tech, the only one.
Here's what I was told and the procedure to resolve the receiver hang up.
The Dish 922 receiver was complex and had lots of checks and internal diagnostic built into it. Every day it checks for updates
downloads the guide and verify's that it is receiving signal on all satellies configured into the switch menu. It also emails any
failures noted to Dish over the network if connected via the RJ45 wired network port.
It does this automatically and if something such as a satellite drops out because of a bad LNB, connection issue the unit will
go into a startup mode when the power button on the remote is pressed to bring the unit out of standby.
If the unit does not see 3 properly connected satellites it gets hung and usually requires either the reset button on the front of
the receiver to be pressed or the power to be removed by unplugging. This will cause the unit to re-aquire all configured satellites.
Again in the case for the 129 Satellite its not there anymore so the unit will complain and while it will work with the 110 and 119
it will again get locked up the next day. So how to fix it.
Dish is suppost to release software/firmware updates for all current receivers to automatically prevent 129 from being looked at.
If the patched software/firmware had been released on download this would have been a mute issue and the customer would have never
known or experienced a problem. Unfortunately this didn't happen and in the case of the 922 (in the tech's opinion) never will so how to get around it? The 922 is considered a semi supported obsolete receiver that is still being used by a number of Dish customers.
If you have a 922 that fails Dish will try to get you to go to a Hopper which is a good idea if you are in a position to upgrade. Its probably going to cost you in one way or another. If not they still have replacement 922's you just have to press the issue with them. I do imagine there will come a time where their stockpile is exhausted and you won't have a choice.
With all of that said there may be other or even better ways to complete the following but what I am posting is what was recommended by the Dish expert and I can confirm that it works. Anyway I digress, onto the bandaid fix.
1. Unplug the 922 from the wall for 30 seconds and let the unit come back on line, this will take a little while because during its
initialization its looking for the configured 129 Satellite which it obviously won't find.
2. Access the Main menu, select System Wizard, Backup and peform the function. (important you must do a backup)
3. Back to system, the select and perform a factory, after a period of time the unit will again come back online.
4. Using the remote depress Satellite and then menu, this should re-link the remote to the unit.
5. Next go back to the System Wizard and select restore from remote, this will put back all your favorites list etc.
6. This is the most important step: Now go to the Point disk menu, run a switch test and make sure you save, ignore any error messages you might receive. You will now only have 2 satellites display 110 and 119 and an x under the last 2.
That's it your done, your receiver should now work as it did prior. You may have to go into the channel editor and delete some SD
channels you may have had programmed that are no longer there. One other comment a factory default may not actually be necessary
but it was recommended to clear out any invalid configuration data that is stored in non-volatile memory or on the hard drive.
I performed this late last night on one of my 922's last night and this morning it came right up, no starting up message. I going
to try the procedure on the other unit today without doing the factory reset as I don't have some recorded shows backed up and see
what happens.
Anyway, Though it did take some effort on my at least I got it up and running again. Thank to all who suggested alternatives and so the story ends! Hopefully for the few remaining old technology customers this will help.