Ok folks it's rant time... and since I own SatelliteGuys I can do that. 
As many of you know last Summer / Fall we remodeled our kitchen. It was a long project but we love our new kitchen.. except for our new Samsung RF31FMESBSR refrigerator. This model is one of the best units Samsung makes, it is the one with the build in Soda Stream dispenser. This was not a cheap refrigerator at the time we purchased it, the cost was over $3,000.
My wife always wanted a French Door fridge, and I being the geek I am wanted the Soda Stream feature. Up until now we couldn't even fit a normal size fridge in our kitchen. We were excited we could remodel the kitchen and finally have a real fridge!
Since the remodel the fridge has become the centerpiece of the kitchen. Whenever someone comes over they comment on it. They ask me about the Soda Stream feature so I normally give them a demo. (I got to admit now though I am not a fan of it in the fridge as it keeps making carbonated water and storing it. And when the carbonation levels go down it carbonates it again... so you run out of CO2 a lot faster then a normal stand along Soda Stream Fountain. It would be better if it carbonated the water on demand.
We love the center drawer which we use to put drinks in, its a great feature to have!
So why a rant on Samsung? Well we have had the unit since October and since that time we have have it serviced 4 times, and have had over $800 in food spoilage.
The first 3 repairs we had service come out from the store that we purchased it from. The store we got it from was PC Richard and Sons and they have been GREAT to us. Their service guy has been great as well. I don't have thing bad to say bad about this place, they have gone above and beyond for us!
The issue is there is something wrong with the fridge where the entire back of the fridge (not in the fridge or freezer... but in the back where the mechanical stuff is) freezes up with ice, the ice builds up so much that the it his the compressor. When this happens you hear a grinding sound everytime the fridge kicks in to cool. This grounding noise gets louder and louder as the ice grows. So loud in fact that you can't talk in the kitchen when its making the noise.
In the first repair the tech from the store came, and had to order a part for it. The first two times it took over two weeks for the part to come in from Samsung. On the second time this happened when the part came in the freezer was not cooling properly while still partially frozen we didn't want to take a chance and threw everything away. When the store we purchased the fridge from heard about this they were kind enough to send us a $150 gift card.
The third time however it took over a month for the part to come in from Samsung. When the part came in our freezer gave out two days before. Again we had to throw everything away. We called Samsung to complain and they send us a "one time courtesy" check for $200.00 for the issue, and were told on the phone that if this happened again not to call the store for repairs but to call them and they would replace the fridge.
Then it happened again, so we called Samsung again and they told us before replacing it they wanted to send one of their own tech to try fixing it as maybe the repair guy from the store was not doing it correctly or something and if that didn't work they would replace the fridge. So we gave it a shot.
The Samsung Repair company called us the next day to schedule a repair and then told us we would have to take out all the food from the fridge and unplug it for 2 days so that the ice could melt before they would come out and fix it. We told them NO as we had no place else to put our food and that the other tech who came would melt the ice with a heat gun. They said they had to check with management if they could do that so it was another day before we got a call back saying they would come with a heat gun and melt the ice.
So the Samsung guy came and he didn't do anything with the ice. Instead he replace the main motherboard for the fridge was out of there. Two days later the noise started up again.
So we called Samsung and they looked up our reports and the lady on the phone was very pleasant and said we will get you out a replacement. It took about 20 minutes for her to fill out all the proper paper work and then told us it would be about 5 days for the swap to take place and we would be getting a call from them or the store to arrange the swap. We were very happy with the service we got!
Well we were happy until last night, when Samsung called and told us that Samsung Corporate has denied our replacement. My wife explained that we purchased their top of the line fridge and this was unacceptable and basically the lady on the other end gave her attitude back. She was told to keep calling for service as we still have a few months left on the factory contract but that was the best they could do. My wife said she was upset and wouldn't buy another Samsung product again and the lady on the other end said basically "so don't."
We went back to the store where we got the fridge from and again they were very good to us and now they are trying to pull some strings for us to get us a new unit. While they are doing that the repair guy is coming out again and hopefully when he gets the part he will get it in before everything dies again and we have to throw out everything again.
Over the years I have always loved Samsung products, and up until last night I was a Samsung Fan... but after that phone call all's that I can say is SAMSUNG SUCKS.
If you are considering a Samsung product please think about what I wrote here, would you like to be stuck with an appliance that you paid a lot of money for that they can't fix?
Have you had any issues with Samsung? If yes please feel free to post your story here to this thread. Lets tell the world together that SAMSUNG SUCKS.
As many of you know last Summer / Fall we remodeled our kitchen. It was a long project but we love our new kitchen.. except for our new Samsung RF31FMESBSR refrigerator. This model is one of the best units Samsung makes, it is the one with the build in Soda Stream dispenser. This was not a cheap refrigerator at the time we purchased it, the cost was over $3,000.
My wife always wanted a French Door fridge, and I being the geek I am wanted the Soda Stream feature. Up until now we couldn't even fit a normal size fridge in our kitchen. We were excited we could remodel the kitchen and finally have a real fridge!
Since the remodel the fridge has become the centerpiece of the kitchen. Whenever someone comes over they comment on it. They ask me about the Soda Stream feature so I normally give them a demo. (I got to admit now though I am not a fan of it in the fridge as it keeps making carbonated water and storing it. And when the carbonation levels go down it carbonates it again... so you run out of CO2 a lot faster then a normal stand along Soda Stream Fountain. It would be better if it carbonated the water on demand.
We love the center drawer which we use to put drinks in, its a great feature to have!
So why a rant on Samsung? Well we have had the unit since October and since that time we have have it serviced 4 times, and have had over $800 in food spoilage.
The first 3 repairs we had service come out from the store that we purchased it from. The store we got it from was PC Richard and Sons and they have been GREAT to us. Their service guy has been great as well. I don't have thing bad to say bad about this place, they have gone above and beyond for us!
The issue is there is something wrong with the fridge where the entire back of the fridge (not in the fridge or freezer... but in the back where the mechanical stuff is) freezes up with ice, the ice builds up so much that the it his the compressor. When this happens you hear a grinding sound everytime the fridge kicks in to cool. This grounding noise gets louder and louder as the ice grows. So loud in fact that you can't talk in the kitchen when its making the noise.
In the first repair the tech from the store came, and had to order a part for it. The first two times it took over two weeks for the part to come in from Samsung. On the second time this happened when the part came in the freezer was not cooling properly while still partially frozen we didn't want to take a chance and threw everything away. When the store we purchased the fridge from heard about this they were kind enough to send us a $150 gift card.
The third time however it took over a month for the part to come in from Samsung. When the part came in our freezer gave out two days before. Again we had to throw everything away. We called Samsung to complain and they send us a "one time courtesy" check for $200.00 for the issue, and were told on the phone that if this happened again not to call the store for repairs but to call them and they would replace the fridge.
Then it happened again, so we called Samsung again and they told us before replacing it they wanted to send one of their own tech to try fixing it as maybe the repair guy from the store was not doing it correctly or something and if that didn't work they would replace the fridge. So we gave it a shot.
The Samsung Repair company called us the next day to schedule a repair and then told us we would have to take out all the food from the fridge and unplug it for 2 days so that the ice could melt before they would come out and fix it. We told them NO as we had no place else to put our food and that the other tech who came would melt the ice with a heat gun. They said they had to check with management if they could do that so it was another day before we got a call back saying they would come with a heat gun and melt the ice.
So the Samsung guy came and he didn't do anything with the ice. Instead he replace the main motherboard for the fridge was out of there. Two days later the noise started up again.
So we called Samsung and they looked up our reports and the lady on the phone was very pleasant and said we will get you out a replacement. It took about 20 minutes for her to fill out all the proper paper work and then told us it would be about 5 days for the swap to take place and we would be getting a call from them or the store to arrange the swap. We were very happy with the service we got!
Well we were happy until last night, when Samsung called and told us that Samsung Corporate has denied our replacement. My wife explained that we purchased their top of the line fridge and this was unacceptable and basically the lady on the other end gave her attitude back. She was told to keep calling for service as we still have a few months left on the factory contract but that was the best they could do. My wife said she was upset and wouldn't buy another Samsung product again and the lady on the other end said basically "so don't."
We went back to the store where we got the fridge from and again they were very good to us and now they are trying to pull some strings for us to get us a new unit. While they are doing that the repair guy is coming out again and hopefully when he gets the part he will get it in before everything dies again and we have to throw out everything again.
Over the years I have always loved Samsung products, and up until last night I was a Samsung Fan... but after that phone call all's that I can say is SAMSUNG SUCKS.
If you are considering a Samsung product please think about what I wrote here, would you like to be stuck with an appliance that you paid a lot of money for that they can't fix?
Have you had any issues with Samsung? If yes please feel free to post your story here to this thread. Lets tell the world together that SAMSUNG SUCKS.
