Retention Dept Cancellation Question (Is This Typical?)

[Jillian]

^^^ Because I knew I was dealing with a terrible rep and I was caught in the moment and was shocked/disappointed in his handling of this situation. Besides I knew that in a couple of days I would be receiving a phone call from DTV trying to persuade me to "change my mind."

Well , what I would have done if I knew I had a "badarse rep , hang up and call again.