This won't be anything new for DISH. Their recent changes are totally screwing TurboHD subs too -- and they don't seem to care. In fact, rumor on the street is their "fix" is to just get rid of those packages.
Retailer Chat Recap: July 9, 2009
- Thread starter Scott Greczkowski
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I received this from care@customermail.dishnetwork.com this morning:
It went on about promotional deals for existing subs and a link for a survey.
So, there it is...existing HD subs get shafted again. So, if you want Platinum free on Aug. 1st, looks like you'd better drop your HD package sometime before this month is over.
Oh, and evidently it's only free for 3 months, not in-perpetuity...
It went on about promotional deals for existing subs and a link for a survey.
So, there it is...existing HD subs get shafted again. So, if you want Platinum free on Aug. 1st, looks like you'd better drop your HD package sometime before this month is over.
Oh, and evidently it's only free for 3 months, not in-perpetuity...
When I reestablished service last year, September, they gave me 3 months of Platinum for free. Seems like little has changed.
Somehow I think that '3 month free platinum' is a totally different issue here. When I signed up this year again, I got the 3 months free as well. I think the person that replied to the email is confusing this promo with the discussion from the retailer chat.
And if the person who replied to my email did confuse the issue with the info from the retailer chat, it wouldn't surprise me...
But it's also possible that the retailer chat got it wrong too and that it is just a 3-months free promo. There's a question in the air about which way it cuts now, and hopefully Scott can get some insider info to maybe clear it up?
But it's also possible that the retailer chat got it wrong too and that it is just a 3-months free promo. There's a question in the air about which way it cuts now, and hopefully Scott can get some insider info to maybe clear it up?
No that's the current promotion. The new one does not begin until August 1st.
DISH CSR'S KNOW NOTHING ABOUT THE NEW PROMOTIONS AND WILL NOT KNOW ANYTHING UNTIL AUGUST 1ST. EMAILING THEM NOW ABOUT IT IS WASTING THEIR TIME AND YOURS.
Does that include CEO, Scott? Because that's where I emailed my question...
I think if your email was handled by the CEO office, it would have come from an actual person, not 'care@'. Looks like your email got pushed down to normal CSR's. But I can only judge based on my communications with someone from the executive offices.
CEO emails are answered by advanced CSR's. (Basically CSR's who have been there longer and have a good track record helping customers) bu like regular CSR's they know nothing about new promotions until they start.
I wouldn't email them until August 1st as they won't know anything until then.
I wouldn't email them until August 1st as they won't know anything until then.
Any more details forthcoming on new customer offers? Will the TurboHD packages still be available come August 1? Will TurboHD Bronze meet the "or higher" criteria for the $15 X 12 monthly credit? Will the activation fee waiver remain? Thanks!
I'll try another email after Aug. 1 and see what happens then.
I just got 2 free PPV coupons in the mail today...for a value of $4.99 (each)...can't even get an HD PPV because they're $5.99. In the survey I took today for Dish, I asked them if I needed to include a $1 if I wanted to use them for HD PPV, because I sure didn't want to get SD PPV.
I just got 2 free PPV coupons in the mail today...for a value of $4.99 (each)...can't even get an HD PPV because they're $5.99. In the survey I took today for Dish, I asked them if I needed to include a $1 if I wanted to use them for HD PPV, because I sure didn't want to get SD PPV.
DISHs response to my email. Confirms Scott's info that the CEO CSRs don't know anything yet either.
Well I hope once August 1st does come they do give a credit for platium to existing customers, I could see if it was a short tem promo or something, but if its permanent hopefully they can do something for those who currently have HD and platnium!
LOL, you are expecting Charlie to do the right things for his customers -- now that's funny. He recent treatment of TurboHD subs shows he has no issue with screwing current customers.
Squeeky wheel usually gets the grease. If you call and complain and they don't make an adjustment, then you will be free to take D* up on their NFL promotion. I know this much though; the last two times I attempted to leave E* for the competition, they came up with an offer of credits without a further contract committment on my part, to make me reconsider leaving.
I'm not up to speed on the current pricing of HD programming available from Direct. Does Direct offer an add on HD package that would mirror the Platinum HD package or just a single package for all HD?
This was sent to retailers regarding the HD pricing starting August 1st. Again no clear explination what will be happening to those paying $10 more a month for the Platinum package.
