Replacing a receiver questions

[Mr Tony]

DAMN

Even though I requested the billing address be the address they ship the replacement to and the rep verified the address they are shipping it to the "physical"....whoops
(the physical exists but my buddy no longer lives there)

So I called D* to verify (yep...physical) and at least they are cool about it and gave me the tracking number. Now decision time
-try and have them reroute it (that might be hard to do as D* has to change the address since its dramatically different)
-drive the 3 hours and have FedEx hold it at their location (might be the easiest)

 

[Mr Tony]

well for right now this proves why Directv technical support customer service kicks ass. Called them and explained they shipped it to the wrong address and the rep verified the notes say billing address. So she put me on hold for 5 minutes and canceled the existing order and is shipping me a new replacement to the billing address. I asked about the first replacement and she said since its canceled it would get shipped back to them and I need not worry about that one.

I got reference #'s and tracking numbers. Like she said "the only drawback is now you have to wait another 2 days" which will end up being Monday.

D* tech support...A++ in my book

 

[Mr Tony]

its no biggie if it goes back as it doesnt work

 

[Mr Tony]

update...got new e-mail with correct address for the replacement

 

[Mr Tony]

D* rules

went outside today to shovel snow and saw a box at the door (I dont go through the front door)....so it came yesterday

opened it and almost fell on the floor....another R22 Very happy they gave me a R22. I was figuring I'd get another R15 or a R16

 

[stonecold]

D* rules

went outside today to shovel snow and saw a box at the door (I dont go through the front door)....so it came yesterday

opened it and almost fell on the floor....another R22 Very happy they gave me a R22. I was figuring I'd get another R15 or a R16

Luck of the draw. I wish I were so lucky.

 

[Mr Tony]

well activating it was interesting.....so I unhook the R15 and hook this up. Download the software and get to the dish setup. Since I have a Phase III I selected 18x20 with multiswitch (only other option was SWM)....shows nice signals (mid-upper 80's....its still snowing here) but says it cant verify the setup and says it cant locate a signal...huh?
Oh well get to the "activate" screen and call up D*. Real nice guy (seems like they all are). He sends the signal then I get an error with a big X through both 101, 110 even...119 shows checkmark.

We redo the sat setup and I verified all I did was unhook the cables from the old to the new. We bypass the step and the receiver works fine. I kinda feel bad for folks who dont know how this stuff works and would freak when they saw the big red X

also, the return label says USPS...D* is now sending receivers back via USPS instead of FedEx???

 

[Mr Tony]

Luck of the draw. I wish I were so lucky.

yeah I was like "no way" when I saw the box from the outside...My existing R22 rocks so I'm stoked to have 2 of them....now to debate whether or not to get another AM21 for the 2nd one

 

[Hemi 6.1]

Yes, Your lucky to get the R22.

Hey Stone, if I got an R22, would they let me activate it as HD?
Just wondering because I do have HD access on my account.

 

[Mr Tony]

Hey Stone, if I got an R22, would they let me activate it as HD?
Just wondering because I do have HD access on my account.

yes they will. If you have HD on the account already and add a R22 they'll turn on the HD option.

 

[Hemi 6.1]

Is there anything I should know about, Verses the HR model?
Is it a 500GB HD or a 320?
Should I just get the HR 24?

I want to try and Save a few bucks, But I want another HD DVR.

 

[Mr Tony]

I think the R22 is a 320GB drive...all I know is when I record a 3 hour program from a HD channel (OTA) like a NFL Game it sucks 10% of the drive space
I think its 200HR SD & like 35hr HD

 

[Hemi 6.1]

So its basicly an HR21?

 

[Mr Tony]

I thought it was basically the HR22 but can be used on SD only installs

All I know is it works great compared to the R15
-allows the 30skip option
-can use a AM21 with it
-much faster in general

 

[Hemi 6.1]

I thought it was basically the HR22 but can be used on SD only installs

HR22 has a 500GB hard drive
.

 

[Mr Tony]

oh ok
so I guess its like a HR21 then

 

[stonecold]

Yes, Your lucky to get the R22.

Hey Stone, if I got an R22, would they let me activate it as HD?
Just wondering because I do have HD access on my account.

There is not some special activation. It either works or it doesnt. Even SD boxes like the D11 have the HD Access Tier written to there access cards as we simply mirror everything from the primary. There no way to activate HD, in the case of the R22 it should recognize that you have HD Access by what we sent down o the card and turn on hd by it self. But not all R22 play so nice hence why we stick to R22 are an SD DVR and if you get HD on them Great if not were calling it a unsupported feature.

 

[stonecold]

HR22 has a 500GB hard drive
.

It is an HR22 with smaller HD.