stratguy said:
In my opinion there are 2 very simple solutions to this problem.
1. Send the unit back and buy a PVR that suites your needs of course that would cost you cash.
2. Keep the 522 which they gave you and wait until the upgrades fix all problems.
Now to me it is pretty simple
Bob
Bob, thank you for the observations but I'm not looking for solutions. I've passed that point. I've come to terms with the fact that the 522 has poorly written/implemented software, or hardware, or both. I will try the third one they're sending me (but I know how that's going to end) and then I'll cancel Dish, subscribe to DirecTV/Tivo and see how that goes. And contrary to how all of this may seem, I'm really not that hard to please. Hell, I had cable for nearly 20 years and only complained three times. Once for a mistake on my bill, once for a lengthy outage, and once for a downed line after the wind broke a tree branch in our yard.
This thread was not a call for help. It was an attempt to create a detailed list, in one place, of the problems prospective 522 customers will, or might, face. Unfortunately, the detractors of my cause have already started to try to derail the process. In a perfect world, members would add their own complaints that haven't already been listed or simply point out that their unit doesn't suffer from the problems that have plagued so many. Although most users have followed that simple format, there are still the Dish apologists who like to stroll in, attack the messenger, and take us off course. As if it were
my fault that Dish takes my hard-earned money every month and refuses to address valid complaints that render their unit inoperable and/or materially different than what was advertised. Go back to page one of this thread and look at my
long list of grievances. Did I make them up? Am I lying about them? The 522 has all of these problems (and more) and everyone here knows it. Of the responses from those who are against my point of view,
NOT ONE has been to refute anything from my bulleted list of complaints. Lots of talk about why the 522 is "good enough," but no answer as to why paying customers should have to suffer with
so many serious bugs.
And I am absolutely dumbfounded at the low level of expectations so many members here seem to have. Statements like, "Sure, it has bugs, but you get what you pay for...it's still a good deal," or "The pros outweigh the cons," are the very reason why Dish gets away with doing what they do. Just look at what SimpleSimon said. He paid a lot of money for his bug-ridden unit. Doesn't
he have the right to complain? Or should everyone who has something negative to say about Dish go hide under the bed? Simon and I might not see eye to eye on every political issue, but I'll happily admit he's one of the smartest and most honest members of this community. If more people were outspoken and honest and voiced criticism when warranted, Dish would have no choice but to truly address the bugs. With so many people shutting their mouths and saying everything is fine, when it isn't, where is Dish's motivation to fix anything? Saying you're satisfied with a unit that doesn't consistently operate like it's supposed to, helps
NO ONE. Not you, not me, not Dish, and not the future customers that might come here for advice. I guess I'm not really surprised they haven't made a genuine effort to fix the problems with the 522. Why even bother if all the sheep are happy with the status quo?
