R15 is dead......

[erict]

I have an R15-500 dvr that took a crap. It tells me it has a hardware failure and to call D* and give them code 774. I have tried the rbr and unplugging it with no luck. My question is do you think they would exchange this for a standard HD receiver instead? I don’t need a dvr in the bedroom but I would like to get an HDTV in there at some point. I assume even though I only have a non HD TV in the bedroom could I still use an HD stb. I do have the protection plan if that matters.

 

[grydlok]

Nope
You will get another R15

 

[jdspencer]

You won't get a free exchange in this case, but you may be able to talk down the price.

 

[harshness]

If you already have an H2x or HR2x series device (or were installed in the last year or so), you may be able to swing a discounted upgrade. If you don't, then a quick swap is unlikely as they are probably going to have to upgrade your dish.

 

[erict]

They have me reformatting the hard drive as we speak. I forgot with my currant TV I would be unable to connect an HD box because I only have a 75ohm coax input.

 

[erict]

Just an update. I asked if they could send me a standard (non dvr)HD receiver and he put me on hold for 5 min and came back and said it would cost $229. $99 for the receiver, $29.95 handling fee and $100 for instalation. He could not understand why he could not remove the instalation fee since i already have HD service and a 5lnb dish. I said just send me a replacment for my R15. I will tackle the receiver in a couple of months when I get my HDTV for the bedroom.

 

[erict]

Well I received my new box and they sent me a brand new R22 (HD DVR) instead of an R15 (DVR) to replace my defective one. Now what? Am I able to keep this one and send back the R15?

 

[Zynergi]

Its a R22 a SDDVR it looks like a HDDVR, smells like one and talks like one but isnt. yes you need to send the R15 back or they will charge you for it, there should be a return sticker somewhere on the box.

 

[jtwex]

smells like one and talks like one but isnt.

There's nothing like that new HRXX smell; they should bottle it & make a fortune.

 

[joedekock]

I had horrible luck with the R-15... I went through 5 in two years.

 

[erict]

Haven't hooked it up yet. Will be doing it this weekend. I still need to pick up an RF modulator (old TV) or convince the wife to get a new TV.