We just had some bad storms tonight in Indianapolis and it knocked my dish out of alignment. I have the protection plan and called directv to set up a realignment. The CSR told me that its not covered by the plan because it was caused by the weather.
I politely asked the CSR under what circumstances would a dish need realigned that is not caused by the weather. After much prying on my part he finally put me on hold then came back and told me he was sorry and the plan would cover it.
My question is whether or not a realignment needed because of bad weather is covered under the plan officially or did the CSR just cave in to me. If it is not supposed to be covered I will never mention bad weather to them again and just say my system is not working the next time a storm knocks out my service. For 7.95/month I think it should be covered.
I politely asked the CSR under what circumstances would a dish need realigned that is not caused by the weather. After much prying on my part he finally put me on hold then came back and told me he was sorry and the plan would cover it.
My question is whether or not a realignment needed because of bad weather is covered under the plan officially or did the CSR just cave in to me. If it is not supposed to be covered I will never mention bad weather to them again and just say my system is not working the next time a storm knocks out my service. For 7.95/month I think it should be covered.