I recently switched my package from Dish America to Americas Top 120, but I believe it was like this before the switch also, my channel 340 is Green on the EPG.. but when I select INFO, it shows the lock as unlocked but also shows the UPGRADE icon (green arrow pointing up, I'm assuming that is what it means).. The thing is, when I switched my package, I also purchased the Encore package, Encore (east) is the only one I'm not bringing in.. I never pulled the plug to reset it, but I have held the power button to reset and also done a "check switch" (which I heard will redownload EPG info), nothing has remedied the situation.. I can get pics if needed.