Potential move

[John2021]

We could be moving at the end of the year. Is it possible to move our dtv service via a third party installer? I really hate dealing with the phone twits at dtv!!!

 

[KyL416]

Yes, but even if you are moving within the same market you should still call to update your service address afterwards, so it doesn't create any conflicts if the new residents want to signup for service.

Another user here is a snowbird who migrates back north every spring, and they don't have any problems calling to switch their service address every few months.

 

[Jimbo]

Yes, but even if you are moving within the same market you should still call to update your service address afterwards, so it doesn't create any conflicts if the new residents want to signup for service.

Another user here is a snowbird who migrates back north every spring, and they don't have any problems calling to switch their service address every few months.

I use to do exactly that for about 3-4 months out of the year ... I'd call in explaining the situation, normally it was fine, no issues, they want to know what city your going to of course,, but usually getting it changed took a bit, but they were able to do it .

Once they seen a Yearly pattern, it was easier ... then again, if you got the New guy on the phone, it took a bit more.

 

[Tom Speer]

I'm the one who moves back and forth every 6 months, for the past 14 years. But I paid for a truck roll to install the second dish at our summer home because my account was less than a year old., duplicating the installation so that I can just unplug the receivers and plug them in again at the other location. Since you are making a one time move, what you need to do is what I did 14 years ago, and what I do every six months (after learning what not to do). Call DirecTV, and at the voice response, or if you get to a CSR, say " I have moved", or do whatever you need to say to get to the movers department. There you find technically adept people whose job it is to retain customers who are moving. Just pack up all the receivers, clients, power supplies and remotes. They will send out a tech to install the dish, LNB, cables, etc. to make them all work again. You may have to pay for a truck roll. They even may require that if you did your own dish install. They do not want to lose you as a customer, just because you have moved. The discussion with the Movers Department is a good place to discuss a loyalty discount if you are a long time customer.

If on your first attempt, you don't get to the Movers Department, hang up and try again.