I always see the negative post so I thought I would post a positive experience. I used the free install becuase I moved to Tulsa Ok, with my regular DVR, and a new HD DVR-700 series. The install went great, the lady who came out to do the install did a great job and put the new slimline dish up. Tulsa gets the HD locals, and they look just as good as the OTA. Looking forward to more HD in the next few months.