Well just because GMG says they're a partner doesn't mean they are. GMG also says that Ubisoft is one of their retail partners, but GMG isn't listed on Ubisoft's list of approved vendors.
I'm a little worried because now I wonder what will come of my GMG refund of Arkham Knight. Before reading this I would welcome getting store credit in lieu of a monetary refund, but now I'm not so sure. I may try and push for a monetary refund more now.
Hopefully this will get resolved soon. A GMG spokesperson tried to respond in that same thread, but apparently the answers weren't to their satisfaction and the account was banned.
They have made some edits to the post in question. WB has responded to the these people after the person posting on Green Man Gaming's behalf asked them to do so. Apparently the person who originally responded to these Reddit posters from WB didn't actually know what they were talking about. WB has since emailed the mods to confirm that GMG is in fact an authorized retailer for WB games.
The post on Reddit also says that EA and some other publishers have confirmed that GMG is an authorized retailer even though they weren't listed on their authorized retailer page. In Star Wars Battlefront's case GMG was authorized to sell the game but they didn't purchase enough keys to cover all their pre-orders. This still isn't consumer friendly but it's significantly less shady than it originally looked.
There is also this exchange. GMG is insisting that they are an authorized retailer for the publishers in question and basically chalking it up to the first level of support at these companies giving out incorrect information. Hopefully this is all just a misunderstanding and we can go back to trusting GMG's sale prices.
GMG-PlayfireCS 54 points 1 day ago
Tier 1 support doesn't always know, that's basically all I can say.
smeggysmeg 32 points 1 day ago
You're trying to insert ambiguity without answering the question at hand: is GMG authorized?
GMG-PlayfireCS 66 points 1 day ago
Yes. I've got my trading team talking to these people now. The rep at WB should get back soon, but whichever does first, I'll post a redacted screenshot of what they say and then I'm done with fighting.