I am a new member, but have followed these forums for a while.
Recently I saw that two H3 units may be added to an account because of the new switch. Great news, right? I call up Dish support and the CSR very cheerily informs me that two H3 units are now supported. Dish provides one and I buy the other and off we go.
A few days later, just prior to me placing my order for an H3, I call again to confirm. The second time it took a little bit of pushing, but the person was once again able to confirm that I can do what the first CSR said. Good. So I place my order.
Yesterday, at about 7:30 eastern time (outside their recommended hours, which should have been a tip-off) I called to set up an appointment to get my system upgraded. I currently have two H2 units and 5 Joeys (one being a 4K Joey). I knew the call wasn't going to go well when the heavily accented person informed me initially that my purchased 4K Joey isn't compatible with the H3. I told him he was wrong and that I wanted my system upgraded to two H3 units and Joey 2.0 units.He said he would check. A few minutes later he comes back and says that the 4K unit indeed works with the H3. He also tells me that two H3 units can't be done. I told him that indeed it can be done and to go talk to his people again. At any rate, after a lot of back and forth on this, I got tired of it and hung up the connection when he was transferring me to his supervisor who would support him in saying that only a single H3 was allowed.
As we need to do in these situations, I resigned myself to playing the CSR lottery. However, I was very lucky and reached an American CSR on my very next call. He also wasn't sure about two H3 units on a single account, but was very willing to find out. He put me on hold for a couple of minutes and came back and said it was no problem. We went through the spiel, agreement and charge. He set me up with an appointment and we were done. I don't think it took even 15 minutes. The first call took almost half an hour.
tl;dr: If you get a foreign CSR, hang up as soon as possible and call until you hear an American accent.
Recently I saw that two H3 units may be added to an account because of the new switch. Great news, right? I call up Dish support and the CSR very cheerily informs me that two H3 units are now supported. Dish provides one and I buy the other and off we go.
A few days later, just prior to me placing my order for an H3, I call again to confirm. The second time it took a little bit of pushing, but the person was once again able to confirm that I can do what the first CSR said. Good. So I place my order.
Yesterday, at about 7:30 eastern time (outside their recommended hours, which should have been a tip-off) I called to set up an appointment to get my system upgraded. I currently have two H2 units and 5 Joeys (one being a 4K Joey). I knew the call wasn't going to go well when the heavily accented person informed me initially that my purchased 4K Joey isn't compatible with the H3. I told him he was wrong and that I wanted my system upgraded to two H3 units and Joey 2.0 units.He said he would check. A few minutes later he comes back and says that the 4K unit indeed works with the H3. He also tells me that two H3 units can't be done. I told him that indeed it can be done and to go talk to his people again. At any rate, after a lot of back and forth on this, I got tired of it and hung up the connection when he was transferring me to his supervisor who would support him in saying that only a single H3 was allowed.
As we need to do in these situations, I resigned myself to playing the CSR lottery. However, I was very lucky and reached an American CSR on my very next call. He also wasn't sure about two H3 units on a single account, but was very willing to find out. He put me on hold for a couple of minutes and came back and said it was no problem. We went through the spiel, agreement and charge. He set me up with an appointment and we were done. I don't think it took even 15 minutes. The first call took almost half an hour.
tl;dr: If you get a foreign CSR, hang up as soon as possible and call until you hear an American accent.
