Hi:
I spent a couple of hours last night scanning for OTA's in several directions and I picked up 24 new channels that come in clearly w/sound and video. 3 of these were additional sub-channels for channels that VOOM already had in the "list" for my ZIP code and 21 of them are not on my list. All 24 new channels list "no info" in the program guide. Sean - I sent you an email with a list of the channels that VOOM needs to add to the "list" for my ZIP code and I also called VOOM today to see if they coulc just add to the list over the phone. The first CSR told me "FCC regulations prohibit VOOM from providing programming information for channels that are not listed for your ZIP code". I didn't think that this was true so I asked to talk to a supervisor. The supervisor seemed to think that I was calling to complain that I could not receive channels that were in my program guide (I guess that is what a lot of people call about) but after a while she understood that I needed channels added to VOOM's list for my ZIP code. She said that she did not know if that was possible but that someone would call me back within 3 days. Shouldn't she have known that this was possible? It is possible isn't it? The channels are not much good without the guide information. Don't get me wrong, I am glad to be receiving them but I also feel like if VOOM had its act together when it launched I would have been enjoying 24 additional local channels for the past 7 months.
Thanks,
Joseph