Old Reicevers, and shippin them back

[DishInstallAdam]

Is this the customers responsibility or does the Dish installation person ship it back to Dish? In the pasted Dish has sent empty boxes to the customer and a return shipping label and instructions to return such receivers, I was on the phone with one dish rep. and they said it was the installer that would take it off there hands. Which is the correct route?

Thanks

 

[KAB]

Installers will take the old receiver IF they replace old with NEW that they install. Otherwise, you will be sent a box to return, as well as a $15.00 shipping charge.

 

[garys]

It used to be that independent contractors would have Dish send boxes. Dish employed installers would take them when updating receivers.

 

[DishInstallAdam]

We have the Dish retail here, and 10 days ago or so I had done a dishing it up for myself and still have receiver, I will have to get a shipping address.

 

[garys]

Call Dish, they will send you a box complete with label.

 

[MattG@DISH]

We have the Dish retail here, and 10 days ago or so I had done a dishing it up for myself and still have receiver, I will have to get a shipping address.

If you send me a PM with your phone number or account number, I can send you a box/label to return the equipment. So long as you still have active service, there is no charge to return the receivers.

 

[Chamblin]

It just depends who comes to your house. Are they a sub contractor or do they work straight for Dish? If the receiver was mailed to you, you more than likely will need to ship it back. Usually Dish network send you a prepaid sticker. You box up the receiver put your sticker on and ship it out. But I have also heard of techs taken the equipment back as well.

 

[blabber]

Can a customer return a defective DVR to a local dealer for replacement, or do we need to go through the shipment with $15 charge procedure?

Hmm, maybe I should start my own thread with this question...

 

[garys]

You need to go thru Dish to get the replacement receiver first, then ship the defective receiver once the replacement is activated.