Hi All:
New Hopper 3 (2 Joey 2.0s) owner here. It replaced a HWS with2 Joeys.
We want to hear how about your ordering experience! Very easy and quick. Just chatted into Customer Service and 10 minutes later the order was completed with an install appointment of the next day.
We want to hear about your install how did it go? Install was professional and took longer than I thought it would.
We want to hear what the Techs did and upgraded at your house! Swapped out the LMB (I think that was the part), reinstalled upgraded COAX from the dish to the Hopper; replaced and configured all Joeys, and of course, the Hopper.
We want to hear your thoughts on the Hopper 3! I like the DVR's capabilities. The EHD transfer from my old HWS to this worked flawlessly. Unfortunately, as much as I like that, I can't stand the UI and Remote.
The Remote has a number of what I call multi-purpose keys (it does more than one action). One wouldn't be able to know what does what without researching this. Fortunately my old Harmony 880 supports the Hopper 3. No backlighting on the remote. BTW, where is the "Stop" button, not a "Pause" button?
As far as the Guide goes, the font used for the "information" on the right is entirely too large and that whole function takes way too much screen space. How about making display of that column optional and controlled by the user. In addition, I would allow placement other than the right side. Or how about a popup? Finally, how about allowing users to choose the background color. The Gray is very depressing in my opinion. I hope they reinstall the "HD Only" Favorites listing. A small thing but it will take some time to go through and select them all, whether I have one list or several small ones.
Also, there are a number of inconsistencies with the UI. There also seems to be a problem with timers that vanish without you deleting them (or my wife and I had senior moments
). The record light doesn't seem to come on either when recording from a timer. I am still looking at the unit to see if it an "operator error" or if this is a real problem. It seems the entire UI recording process should be relooked at, especially in terms of showing whether something is recording or not.
Am on software U308. I would suggest some kind of transition document be prepared to show users here is how you did it in HWS and here is how you do it in the new UI.
We want to hear what you would change about the Hopper 3? See above. UI, Guide, Remote.
Hope this helps.
P.