No, we haven't been told what E* hoped to do, even without a launch failure. Did you watch Monday's chat? They gave a list of channels without giving any order or dates, and then even said that they might not add all the channels that were on the list! And so far even that vague information has only been disseminated via a single source, which required knowledge and action on the part of the customer to view.
In contrast, Comcast, who usually do all sorts of things I'm not happy about, recently did a multi-stage rearrangement and addition of channels. And guess what? They sent everyone a notice of exactly what was moving and what was being added, and when. (Note that they are only legally required to do this in the case of deletions.) And the employees were informed of what was going on even in advance of that.
Also, I used to be able to get helpful, accurate, in-depth technical information from my DSL provider, prior to them outsourcing their help desk to India. (I can still get it unofficially via some techs who post to another forum, or on the rare occasion I need to have a tech on site. That's also more than you can say about Dish.)
So I've just demonstrated that not all companies are as obtuse as Dish in all instances, so I do think I have a right to complain without being shot down as a whiner.
This isn't whining?