It wasn't too hard for me to get 5 off for 12 months. Here's the chat.
(03) HY Chris K.6M6: Hello Edgar.
Edgar Hatchel: Yes wanted to find out about some things
(03) HY Chris K.6M6: How may I help you?
Edgar Hatchel: Since I lost Nat Geo on the 1st wanted know what I can get to replace it.
(03) HY Chris K.6M6: I will be glad to assist you with that.
Edgar Hatchel: Any answer?
(03) HY Chris K.6M6: DISH Network and FOX Networks are in contract negotiations related to the price we pay for some of their channels. FOX Networks has demanded a rate increase of more than 50%. While we are doing our best to limit any interruptions in programming, DISH Network cannot agree to these terms and we will fight for a fair and equitable agreement. Unfortunately, FOX Networks has made the decision to remove some of their programming from our customers. We are working hard to return your programming as quickly as possible. In the meantime, let me review what programming is not affected and discuss some alternatives we are giving you during these negotiations.
Edgar Hatchel: I know all that.
(03) HY Chris K.6M6: National Geographic channel 186 will be showing HD Theater until we reach an agreement
Edgar Hatchel: I want to know what I can get to replace Nat Geo?
(03) HY Chris K.6M6: I assure you we are doing everything possible to return your programming and reach an agreement that is fair and equitable. Please feel free to visit our website at
DISH VS Fox to get the latest updates on our negotiations. You can also voice your opinion by emailing us at
president@dishnetwork.com.
Edgar Hatchel: I already get HD theater in my package
(03) HY Chris K.6M6: Okay.
(03) HY Chris K.6M6: Let me first access your account to help you further.
Edgar Hatchel: While you are doing that is it true that Playboy Latino is free? I was looking under A-La CArte & $0.00 was showing for the charge.
(03) HY Chris K.6M6: Yes, to receive that for free you will need to subscribe to Latino packages.
Edgar Hatchel: OK just wanted to know was stragne to see that and now I see why. I don't have the lation pack.
Edgar Hatchel: Sorry meant latino not the other way around
(03) HY Chris K.6M6: Okay.
(03) HY Chris K.6M6: Thank you for your patience.
(03) HY Chris K.6M6: Could you please verify the last four digits of your SSN?
Edgar Hatchel: XXXX
(03) HY Chris K.6M6: Thank you.
(03) HY Chris K.6M6: I can offer you 2 free PPV coupons if you can confirm your e-mail address.
Edgar Hatchel: Those are SD I don't watch SD
(03) HY Chris K.6M6: Okay.
Edgar Hatchel: Something else like maybe BBC America
(03) HY Chris K.6M6: Let me check what else I can offer you.
Edgar Hatchel: La D da La D da. Just humming to bad you can't hear it my lighten up your day. Bet you guys are getting it hard & heavy w/ the crap that has been going on.
(03) HY Chris K.6M6: I understand that and I know how frustrating it must me for you.
(03) HY Chris K.6M6: I would have felt the same way if I were you.
Edgar Hatchel: My package didn't have sports so didn't care about that but I used to watch Nat Geo and record The Wormhole & the Universe on it.
(03) HY Chris K.6M6: Okay.
(03) HY Chris K.6M6: The you for your patience.
(03) HY Chris K.6M6: I see there are no other offers available on your account.
(03) HY Chris K.6M6: However, I will connect you to our loyalty department to help you further.
(03) HY Chris K.6M6: May I go ahead and connect you to your loyalty department?
Edgar Hatchel: So am I going to not get any type of credit for loosing the channel? Not too cool there. Least you could do is offer the equivalent off my bill of the PPV's.
(03) HY Chris K.6M6: Each PPV is worth $4.99
Edgar Hatchel: Sure connect me to that dept. How long wil it take?
(03) HY Chris K.6M6: Thank you.
(03) HY Chris K.6M6: I will connect you now.
(03) HY Chris K.6M6 has left the session.Please wait while we find an agent from the (20) Loyalty department to assist you.Thank you for contacting the Customer Loyalty Helpdesk, I will be handling your request today. Please give me a few minutes to review the agents previous chat so that I can help you with your issue.(18) Sarah K.1FB: Thank you for your patience Edgar, I'm sorry about the wait in advance currently I'm assisting 5 customers like yourself simultaneously. If you're pressed for time here's our direct number 1-888-683-6074. I'll get with you as soon as possible, thanks!
Edgar Hatchel: Sure how's it going I bet you guys are getting slammed since yesterday
Edgar Hatchel: Do I have time to start zapping a microwave Pizza
(18) Sarah K.1FB: Thank you for waiting Edgar.
(18) Sarah K.1FB: I can wait up to 3 minutes if you would like to put that in.
Edgar Hatchel: Sure I got strat it and be back in just a bit it's 12:45 here.
(18) Sarah K.1FB: Okay no problem Edgar I can wait.
Edgar Hatchel: I'm back when you need me It'll be 3 mins before time to cut it
(18) Sarah K.1FB: Thank you Edgar. I see you are concerned with the loss of some of your channels is that right?
Edgar Hatchel: Yes
(18) Sarah K.1FB: I know it's frustrating and I do apologize. We are working hard to reach a fair and equitable agreement. Negotiations usually proceed quickly, and we hope to reach an agreement soon.
(18) Sarah K.1FB: Due to the inconvenience, I'd be happy to credit you $5 off per month for the next 12 months
Edgar Hatchel: That would be great, too bad I can't get BBC A w/ my absolute package though
(18) Sarah K.1FB: I can have those credits start on your next months bill for you Edgar! Unfortunately I'm not able to get that channel on your absolute package, however I would be happy to look at the higher packages it is available in if you were interested?
Edgar Hatchel: No not leaving absolute w/ the 3 premiums that I have.
(18) Sarah K.1FB: Okay no problem Edgar.
Edgar Hatchel: Not any package that gives me as many HD channels for the kind of pricing I have.
Edgar Hatchel: So since I just paid for next months bill it will start on the following?
(18) Sarah K.1FB: Yes that is correct.
Edgar Hatchel: OK I'll let you go then.
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