Exactly Jason!
Not sure what Direcs churn rate is but Im sure they
have lost folks due to ''so called tightening the belt''
In fairness no provider is perfect-However, I also have
dish. I have had them since the late 90s as well.
Cant stand what they did to Voom. They have a bad reputation for pulling
channels in disputes-Hate that!
That said
Ive never had a single customer service issue with them.
I have bundled service with Uverse-New kid on block.
Probably most aggressive (in a good way)in servicing
customers.
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