Get used to it man. I have been without a 100% working dish now for a few months. I had 3 installers come out. First 2 refused to do the work, 3rd was a supervisor for the contractor company. All of them refused to do anything because the original installer screwed it up so bad, they don't want anything to do with it. I was supposed to have a Dish network installation supervisor call me about a month ago, never happened. I pretty much gave up and redneck'ed it to get at least 1/2 the tuners working, and set the receiver to single tuner mode. I will be moving in a few weeks so I didn't care too much about it. Dish's installers and customer service suck hands down. The people in India don't know crap, the account specialists don't care, and thier supervisors care less. If it wasn't for the great equipment, and having to buy 2 dishes and 4 receivers from Direct, I would be with Direct all the way.