It has been awhile since I did that .....
I DID keep the business cards they give you and numbers to the semi local facility that supplies this area.
Non-install today
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It has been awhile since I did that .....
I DID keep the business cards they give you and numbers to the semi local facility that supplies this area.
Has your "Orders" been updated on your ONLINE account thru D*'s website ?
If your install is suppose to be today and before 12, I would call D* and inquire.
Honestly if I had there infomration i give it to you but our system no longer give outs hsp numbers some time I can google and find the number for them but out system no longer says what it is.
Are you able to tell if there are multiple people in the area? Maybe go with another who is more competent than the one's who won't call me back?
I called and was basically told there was nothing that could be done besides wait for the local installers to call me. I dug in a little and got her to send them another message and told me to expect a call within 20 to 30 minutes. It's been right over 35 minutes now and not expecting a call within the next 20 minutes (before 5PM). It's a shame that DirecTVs policy on contacting the installers can prevent them from gaining new business. A simple yes or no that I have LOS is all I am asking for. If no, then I keep E*. If yes, great come back out and install the system.
I agree. Cancel that account and go local. You will get a install date a lot earlier and you probably know the installer. 
I third that find a local retailer. when we go to assign we just see blank time table slots and we order we dont see the companys that get assigned till after we process the request our system fills in the name.
Customer Advocate team
Go to this web page DIRECTV: Contact DIRECTV Office of the President and see if they can help you. They finally got my problems resolved.
Hub
Go to this web page DIRECTV: Contact DIRECTV Office of the President and see if they can help you. They finally got my problems resolved.
Hub
Thanks for the link hublar.
I'm assuming the best resource in looking for a local reseller is the directv website. They show three companies, two being a local company that appear to be the same company and one being HH Gregg.
Does HH Gregg go directly through DirecTV and use the same random installers? Or would they have their own technicians? I assume the local company would have their own installers (but afraid it could be the same yahoo's as before).
I'm assuming the best resource in looking for a local reseller is the directv website. They show three companies, two being a local company that appear to be the same company and one being HH Gregg.
Does HH Gregg go directly through DirecTV and use the same random installers? Or would they have their own technicians? I assume the local company would have their own installers (but afraid it could be the same yahoo's as before).
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I sent a decent sized letter to them via the Office of the President page. To summarize, I mentioned how I haven't been called back, very displeased with the installer that came out, stated the "professional installation" my order shows is not "professional", and said I really want their service, but that it doesn't appear the installation company wants me to.
I'm hoping this gets the ball rolling. My only concern is that we really do have a LOS issue and I'm fighting to get service for nothing.
Strange....I just now received an email with the subject "DirecTV Order Confirmation", but the entire email is empty. Maybe they are reviewing my issue.
I'm hoping this gets the ball rolling. My only concern is that we really do have a LOS issue and I'm fighting to get service for nothing.
Strange....I just now received an email with the subject "DirecTV Order Confirmation", but the entire email is empty. Maybe they are reviewing my issue.
Losing track of this thread, are you the one with the DISH set up already ?
If you have DISH and good signal, you should have NO Problem getting good signal for D*'s sats.
Yea, I already have Dish on the Western Arc. Never heard back from the installers since they came out Sunday and said possible LOS issue and didn't like I was going to reuse the existing cable runs and he would have run new cable.
No Jimbo. He wishes had a good signal because that would mean he HAS Direct. He had an installer come out and now has to get a supervisor to verify the LOS.
Hopefully he will be able to enjoy Direct soon.
Hopefully he will be able to enjoy Direct soon.
No Jimbo. He wishes had a good signal because that would mean he HAS Direct. He had an installer come out and now has to get a supervisor to verify the LOS.
Hopefully he will be able to enjoy Direct soon.
The supervisor should have been here by now and called to setup an appt from what I was told. Direct corporate has sent them two messages to call me and they still haven't. And yes, I am hoping to be able to enjoy Direct soon.
No Jimbo. He wishes had a good signal because that would mean he HAS Direct. He had an installer come out and now has to get a supervisor to verify the LOS.
Hopefully he will be able to enjoy Direct soon.
If he's got DISH on the Western Arc, there's NO reason they should not be able to get D* signal.
What sats is DISH Net. using now on the Western arc ?
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