no show no call again!

[rodder]

no call no show on 12-23 i cancelled. called back next day set up again
for 12-31 installs called 12-27 moved to 1-6. i just got of the phone with voom i was told no one was coming today they gave me a 25$
credit said someone would call me back. this the second day i took off work they make it very hard on a person

 

[VegasVoomer]

This is just one of the reasons they should allow self-installs.

 

[rodder]

Damon just called me he cannot tell me what happened today but said the earlist they could come out was 1-13 i was not very happy but what do you do!

 

[SeattleVoomer1]

Hi "rodder",

Post your installation no show problem on VOOM/Yahoo to "Wilt". He is their VP for engineering and reads all the posts there and passes problems like yours on to someone at headquarter who likely will do a followup with you.

Still watching HDTV under cloudy Seattle skies, Gill

 

[jimmykce1]

Call Voom and ask for a different installer for next week. I would also complain and get a get off your billing since they keep pushing your install back.

 

[cfkillers]

its nots voom fault if installers dont show. its the installers fault. these same installers install all three sat companys dishes so dont let the installer a no show affect if you get voom or not.

 

[Bruce]

its nots voom fault if installers dont show. its the installers fault. these same installers install all three sat companys dishes so dont let the installer a no show affect if you get voom or not.

That's like saying if one of my delivery guys decided instead of delivering a mattress and instead going to the movies in my Delivery Truck (yes this did happen) its not my fault, I am the one who is responsible for my employee doing his job so the customer gets the product they purchased and were promised, if not, I would be out of business instead of being open 22 years now.

Yes all Sat. companies can have install problems, but it is the Sat.companies job to handle these problems ( not give them anymore jobs, fine them, reward them if they have a great record and keep doing good work, etc. )

 

[rodder]

installs called this afternoon said they would be here in the morning between 8-12

 

[rodder]

installed today

installs just instaled voom system had to order larger ota. He told me
they called him yesterday told him this was a emergency install becase i had so much trouble