Same here..although a few custs have b1tched about the AO fee...They always claim the sales partner never told them about the phone conn...Most do..Howver ,some do not....The more aggressive "boiler room types leave out many important details..When I get there I sometimes have to resell the product so I don't lose the job..Sucks.Stonedtone420 said:I've installed thousands of systems and rarely, (depending on the csrs knowledge) has the phone line connection ever been an issue-