Scoop,
When you called in and got Retention, how did you approach the conversation, what did you ask for ?
Forgot to mention that, thanks for the reminder jog.
I began the convo asking for discounts, if any, that were available for ST. The interesting part of this is that I wasn't interested in the Max pkg since I'm not that interested in the RZ channel or the other 'net ST features.
He said that there wasn't much available in discounts with the basic ST pkg but there were deals available in the Max pkg.
The other discounts were all volunteered by the Rep, a nice guy out of Idaho.
The "Genie" offer came toward the end of the convo when we were talking about the overall technical stuff, SWM, MRV, Deca, etc.
I guess he figured that I was due an upgrade which is true since I've had my existing HD setup since '08.
I'm thinking about the Genie upgrade. Not sure yet since I'm happy with my setup now but it's a free deal so I'd be crazy to decline
We had a long talk, sports, etc, was a great convo. I mentioned PAC12 and he mentioned that it wasn't a big feedback issue after last season since, his words, most of the customer base was prepared to expect no PAC12 for this season.