I was having serious service issues with E* support .. it seemed like every time I had to call them or chat with them, I ended up stressing out ... so most times when I had a problem, I thought twice (and then three times) before calling... I hated dealing with them... but I liked the actual service and it was what my wife and I were used to... in that comfort of knowing which numbers to push on the remote and what bill we would get for it.
Then we started having technical issues coupled with billing issues, and not too happy to have to deal with the bull sh*t I looked on DirecTV's website and their offerings. I poked around and built my ideal package through the website and I saw that by simply clicking "Submit", I could save a ton of money (close to $600 over a year) and at the same time (hopefully) increase my satisfaction.. so I signed up and scheduled my installation with DirecTV right there, in the same visit.
Well, my installation was scheduled for Saturday so I called E to schedule the disco .. I stressed (that word comes up a lot when speaking of Dish) in VERY PLAIN AND PRECISE ENGLISH to the rep that I didn't want my services cut off ON Saturday because the installation may not happen, so I may be calling to cancel the disconnection. The rep told me "No Problem Mister Willlee'ims! We will shut the service off at 12:00 am Sunday Morning."
Naturally, they killed the service bright and early Saturday. Then the D installer said he didn't have a good LOS to the 119 and couldn't install. (Great, here we go, I thought) ...
Well, I spent the next few hours on the phone with E .. They refused to reconnect without making me pay another month upfront... being that I had a credit on the account anyways (remember, we pay two months up-front when we sign up?), I refused to pay it because it was their error. And what was even more stressful, I was refused a transfer to an "account specialist" (the only department in the entire company who seem to have a clue) because my account wasn't active... I was stuck in Dish Hell again...
Well, over TWO HOURS of being bounced around from rep to rep like a pin ball machine practically BEGGING them to restore my service, they finally did. I immediately asked to be transferred to an account specialist.
The rep offered to send a tech out that same day to take a look at my reception issues and to look into my DVR deleting itself.. she was very apologetic also gave me $10.00 off for 12 months. My stress levels lowered and I started to think maybe staying with Dish wasn't that bad of a fate, so I agreed. The tech was supposed to be there between 12 and 5. I had a friends party at 4, so I figured worse case I'd be two hours late.. no biggie, right?
At 4:30, the tech calls and says he's about an hour out. I said no problem.. I'd be here.. he then calls at 5:45 and said he doesn't have an extra box on his truck so he thinks it's best I reschedule. I can understand being tired at the end of the day and just wanting to go home, but don't you think that was something he should have brought up to the dispatcher .. hours before he called and said he'd be there in an hour? gerr .. wasted a whole day and showed up at the party late for no reason.
Well, a DirecTV reseller called me the next day and scheduled to send one of their techs out for a second attempt... over a week later they came out and set up without a hitch.. I called Dish right when the tech left to disconnect and the lady had the audacity to remind me that I had a complementary tech visit waiting for me to re-schedule... I guess they had to twist that knife one more time.
So I've had DirecTV for five days now and I'm absolutely loving it. The HD quality is a lot better .. my wife has even started to warm up to it.
So, I guess if you want to know how good DirecTV feels, sign up for Dish Network first.
Then we started having technical issues coupled with billing issues, and not too happy to have to deal with the bull sh*t I looked on DirecTV's website and their offerings. I poked around and built my ideal package through the website and I saw that by simply clicking "Submit", I could save a ton of money (close to $600 over a year) and at the same time (hopefully) increase my satisfaction.. so I signed up and scheduled my installation with DirecTV right there, in the same visit.
Well, my installation was scheduled for Saturday so I called E to schedule the disco .. I stressed (that word comes up a lot when speaking of Dish) in VERY PLAIN AND PRECISE ENGLISH to the rep that I didn't want my services cut off ON Saturday because the installation may not happen, so I may be calling to cancel the disconnection. The rep told me "No Problem Mister Willlee'ims! We will shut the service off at 12:00 am Sunday Morning."
Naturally, they killed the service bright and early Saturday. Then the D installer said he didn't have a good LOS to the 119 and couldn't install. (Great, here we go, I thought) ...
Well, I spent the next few hours on the phone with E .. They refused to reconnect without making me pay another month upfront... being that I had a credit on the account anyways (remember, we pay two months up-front when we sign up?), I refused to pay it because it was their error. And what was even more stressful, I was refused a transfer to an "account specialist" (the only department in the entire company who seem to have a clue) because my account wasn't active... I was stuck in Dish Hell again...
Well, over TWO HOURS of being bounced around from rep to rep like a pin ball machine practically BEGGING them to restore my service, they finally did. I immediately asked to be transferred to an account specialist.
The rep offered to send a tech out that same day to take a look at my reception issues and to look into my DVR deleting itself.. she was very apologetic also gave me $10.00 off for 12 months. My stress levels lowered and I started to think maybe staying with Dish wasn't that bad of a fate, so I agreed. The tech was supposed to be there between 12 and 5. I had a friends party at 4, so I figured worse case I'd be two hours late.. no biggie, right?
At 4:30, the tech calls and says he's about an hour out. I said no problem.. I'd be here.. he then calls at 5:45 and said he doesn't have an extra box on his truck so he thinks it's best I reschedule. I can understand being tired at the end of the day and just wanting to go home, but don't you think that was something he should have brought up to the dispatcher .. hours before he called and said he'd be there in an hour? gerr .. wasted a whole day and showed up at the party late for no reason.
Well, a DirecTV reseller called me the next day and scheduled to send one of their techs out for a second attempt... over a week later they came out and set up without a hitch.. I called Dish right when the tech left to disconnect and the lady had the audacity to remind me that I had a complementary tech visit waiting for me to re-schedule... I guess they had to twist that knife one more time.
So I've had DirecTV for five days now and I'm absolutely loving it. The HD quality is a lot better .. my wife has even started to warm up to it.
So, I guess if you want to know how good DirecTV feels, sign up for Dish Network first.
