New Software & 4K

[mpinales]

Ever since my new software was installed, my resolution has to be rest evey time I watch 4K. It was fine until then. I have to go in settings and check 4K. It works till the next time I try and watch 4K and then I get a message "Your TV doesn't support 4K content. You are watching in 1080p, the highest resolution available". I then go to settings and display, resolution and check 4k and if then works till the next time. My C61k-700 software is 0x100f. My HR54/200 is 0x1088.
Before I call technical service and a run around, i thought I'd ash here. Thanks

 

[robjlevin]

I've seen this behavior and fixed it by turning off the quick start feature on the TV. Takes a few extra seconds to begin watching but it also gives the TV and C61K time for a "handshake." This seems to be particularly common with LGs.

 

[comp9]

This just started for me also with this firmware after two years of never seeing it. It seems doing a couple of hard resets on the mini fixes it also

 

[robjlevin]

Had to pop back in here and let you know that I got 100F on both of my C61Ks and the 4K resolution was disabled on both. I turned them back on and everything seems to be fine.