new problem with netflix E118 error code

[tlwright21]

Netflix recently changed my plan from ad-free to with ads. Now I can't play Netflix on my TV that has the Dish Network Joey. Gives me Netflix error code E118. I called Netflix and they said I had to upgrade my plan back to without ads. This make no sense. I have no problem playing Netflix with the Dish network main satellite box. How do I fix this?

 

[Bruce]

Netflix recently changed my plan from ad-free to with ads. Now I can't play Netflix on my TV that has the Dish Network Joey. Gives me Netflix error code E118. I called Netflix and they said I had to upgrade my plan back to without ads. This make no sense. I have no problem playing Netflix with the Dish network main satellite box. How do I fix this?

They might be saying, that the Joey does not have the capability to play the with ads version, different software/app that is on your Hopper?