New OTA adapter
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Server Issues. We are very aware that there have been system issues the past few days. In troubleshooting the system, it has been determined that the issue is at our provider and is hardware related. As of 12:05 PM ET our provider has moved us to a new server.
Things seem to be running better on this new server. However in trying to diagnose the issue (before finding out it was a hardware issue) we made some system changes which we need to undo. So if you find any issues or errors please let us know in the Operations Center Forum.
Thank you for your patience! Sorry for the issue!
CLICK THE X IN THE TOP RIGHT CORNER OF THE BOX TO DISMISS THIS MESSAGE
That's interesting, but there are currently four stations listed on directvpromise.com, and when I clicked on mine, the message is very different from the other three. For those other stations, the statement begins with "We want to get (station call letters) back into your local lineup as soon as possible." For my local station, it says "WXCW is no longer available to DIRECTV customers in..." my area with no hopeful verbiage about contract negotiations.
So I think it's clear they made a decision to drop it.
And I did ask about speaking with a supervisor and was told the supervisor has the same access to the same system that the retention rep I was speaking to did, so no override was possible. Evidently, "seeing" the LCC in the system in order for them to select it and send it to me is prohibited by my location.
I call retention regularly and certainly don't mind trying again.
I think that guy that order them said model number or part is number 57376
Maybe that will help them look it up and order it
Maybe that will help them look it up and order it
I have to wonder if they don't make the same concessions for CW as they do for one of the big-4 networks. If the adapter is not set to be available to your market, it is very low chances anyone at DirecTV that answers the phone would be able to order one. Perhaps someone back-office could do it, but it could take an act of God to reach someone that knows what it is and has the ability.
As to the language on the promise site, could be they are not pursuing negotiations, or they may use less aggressive language for a non-big 4 station. Is there any sister stations that are out, or is there a provider in your market that is only CW. What about the same station owner in different markets, it is pretty rare to have a station all on their own.
Edit - looks like WINK is the sister station and carries CBS. If they were on the same carriage agreement it could be a sign DirecTV walked away from CW in that market. If they were on different carriage agreements, they may negotiate both when the CBS agreement ends, or perhaps they extended one while negotiating, etc. Could be almost anything. Could email Sun Broadcasting and ask their response, smaller companies may actually give some insight as to what happened instead of a generic see the website response.
As to the language on the promise site, could be they are not pursuing negotiations, or they may use less aggressive language for a non-big 4 station. Is there any sister stations that are out, or is there a provider in your market that is only CW. What about the same station owner in different markets, it is pretty rare to have a station all on their own.
Edit - looks like WINK is the sister station and carries CBS. If they were on the same carriage agreement it could be a sign DirecTV walked away from CW in that market. If they were on different carriage agreements, they may negotiate both when the CBS agreement ends, or perhaps they extended one while negotiating, etc. Could be almost anything. Could email Sun Broadcasting and ask their response, smaller companies may actually give some insight as to what happened instead of a generic see the website response.
NEW INFO
Someone on the ATT Directv forum who is listed as an emplyee posted this on April 12th
QUOTE:
"The LCC has been expanded to include more markets, and markets where DirecTv does not offer locals (these are far and few between). To find out if your market is covered call in @ 1.800.531.5000 to speak with an agent."
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions"
UnQUOTE:
My comments
So sad this roll out is taking so long. Dish has had their LCC version out for 3 years now. It even looks the same (same shape and size). We are at the One year mark since word of this started showing up on sites.
Someone on the ATT Directv forum who is listed as an emplyee posted this on April 12th
QUOTE:
"The LCC has been expanded to include more markets, and markets where DirecTv does not offer locals (these are far and few between). To find out if your market is covered call in @ 1.800.531.5000 to speak with an agent."
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions"
UnQUOTE:
My comments
So sad this roll out is taking so long. Dish has had their LCC version out for 3 years now. It even looks the same (same shape and size). We are at the One year mark since word of this started showing up on sites.
When the prices where around $220 each, I sold everything I had in inventory and every one from my house.
Yeah when I heard prices were going up I sold the seven I had for $150/each. I guess I could have got more but just one of them paid for buying a half dozen H20s off eBay to replace them. Still haven't got around to sell the H24s, I need to remember to do that (I have to keep one because it is my 'primary' receiver on the account, and while I know they can change it that's too much bother just to sell one more)
Only fair, I am willing to pay $100 for a LCC now.
I sold my AM-21 for $100
Now once they add All my 30 sub channel locals like they did already for the other cities I will want that Turner, its a must have for me to sign up for Directv (there is a lot of content I watch on those diginet sub channels, plus I am between Two TV DMA markets).
I sold my AM-21 for $100
Now once they add All my 30 sub channel locals like they did already for the other cities I will want that Turner, its a must have for me to sign up for Directv (there is a lot of content I watch on those diginet sub channels, plus I am between Two TV DMA markets).
If you are in a market with a big 4 channel dispute you can call in and get a free LCC USB OTA tuner.
The part number in their system is below. Some CSRs do not know what it is so giving them the numbers helps speed things up.
LCCR0X-38"
or
DT P/N 216010
The system will only let your order it if your missing a major local due to a dispute.
The part number in their system is below. Some CSRs do not know what it is so giving them the numbers helps speed things up.
LCCR0X-38"
or
DT P/N 216010
The system will only let your order it if your missing a major local due to a dispute.
Anyone know if this works off the same database as the AM21?
As noted most of my local subchanns have suddenly shown up in my guide but all the new ones have no guide detail... they just show up and say "regular schedule".
As noted most of my local subchanns have suddenly shown up in my guide but all the new ones have no guide detail... they just show up and say "regular schedule".
What you're seeing is the re-activation of a true scan and full display of that scan on the AM21/LCC devices that happened a while ago. The subchannels of full power stations will have guide data added "soon" - they are slowly updating their infamous database for subchannel guide data. You can check for updates on Wednesdays on the CE site to see if your market has been updated. If you don't want to do that, re-run your set-up every now and then and it will add anything that has been updated, once it has been.
But what you're also seeing must be some kind of bug as well ...
Because guide data or not, none of those OTA channels should be visible in the guide unless an AM21 or LCC is connected. And then you run the OTA setup.
Sent from my LM-V405 using Tapatalk
Because guide data or not, none of those OTA channels should be visible in the guide unless an AM21 or LCC is connected. And then you run the OTA setup.
Sent from my LM-V405 using Tapatalk
I do have an AM21.
Though amazingly when I did a rescan, it isn't show any of these, I only discovered them when going in to add new channels to my personal list.
So have no idea how long they've been there or if the AM21 scan did that or not.
Though amazingly when I did a rescan, it isn't show any of these, I only discovered them when going in to add new channels to my personal list.
So have no idea how long they've been there or if the AM21 scan did that or not.
Doesn't look like St. Louis has had the OTA expansion yet, so you'll only get 'regular schedule' on those for now. Once they do St. Louis you'll get the full schedule on these new additions just like the rest of the OTA channels. The exception being low power stations, Directv is not including those so you might still have a few "regular schedules" depending on whether you are picking up any -LP stations.
