new locals not showing up after move

[sandman989]

I called in today to move my service address to a new location and 7 hours after I called I'm still not seeing the new locals in my guide.
The CSR did tell my to call if I did not see the new locals in the guide when I got to my new address, but I'm a bit nervous about calling them again. I told them I was going away for the weekend and was bringing my receiver with me and that all the other hardware was already in place. For what it's worth, I have only been a customer for about a week and I have an AM-21 hooked up. I've tried resetting twice with no luck. Should I call again?

 

[jcrandall]

Check directv.com to see if they updated your service address or just the mailing address.

Locals are off service address. If they did change it, then try refreshing your services:

http://www.satelliteguys.us/directv...-channels-how-reauthorize-your-receivers.html


Still no luck, you'll need to call.

 

[raoul5788]

I called in today to move my service address to a new location and 7 hours after I called I'm still not seeing the new locals in my guide.
The CSR did tell my to call if I did not see the new locals in the guide when I got to my new address, but I'm a bit nervous about calling them again. I told them I was going away for the weekend and was bringing my receiver with me and that all the other hardware was already in place. For what it's worth, I have only been a customer for about a week and I have an AM-21 hooked up. I've tried resetting twice with no luck. Should I call again?

Your previous posts should tell you something. You are too far from your service address to receive the locals. They are on a spot beam that you are not under. I tried to warn you!

 

[sandman989]

They are not even showing up in my guide, though. I still have my original locals listed in the guide. If I was out of the spot beam, I should still get the locals in the area I moved to just with a searching for signal, right? I found an old post from someone near the Lansing area, where I am, that showed a signal strength close to 90 on the transponder for the HD locals I am trying to get out of Traverse City-Cadillac. The SD ones were still on 72.5 then so no data for those. I am new to the game, though, so I could be wrong about everything. I also checked the website and my installation adress had not been changed yet.

 

[jcrandall]

Lansing should be in the spotbeam for TC. I think you're ok there.

If the service address isn't update on the web site, they simply didn't execute what you asked them to do. You'll need to call again.

 

[mark40511]

The same thing happened to me. I had "moved" to Louisville to get HD locals, now that Lexington has them I "moved" back but STILL had Lousiville locals, even after refreshing, rebooted the receivers etc. Someone suggested I call Directv and have them change my address back to Louisville and back to Lexington AGAIN since it didn't take the first time, THAT WORKED. I had to red button reset receivers twice but it worked.

 

[sandman989]

I tried calling again today and the CSR said they could not move my service address without setting up a whole new account, DirecTV policy. I do not think I have ever read of anything like this happening to anyone before. I only have one receiver on my account, so I do not see why it would be an issue to move my address. I think I am just going to email them now asking to get it switched since no one has been able to help me over the phone.

 

[mark40511]

UM

I would call back to get another csr. I've never been told that.

 

[sandman989]

Everything appears to be all set now. I called again today and got someone to switch it for me and as soon as I got off the phone the guide was updating. Somewhat strange occurrence right after, though, as I was getting both the Lansing and Traverse City locals in the guide. After a reset, I was down to no locals. One more reset got me to just the TC ones. One more quick question, even with the hide HD duplicates off, should I still be seeing only the HD versions of the channels available in HD?

 

[jcrandall]

You'd have to have a 72 dish to see the SD ones, without they shouldn't even be in the guide, which sounds like that is what you have now.