New EPG Info data - strange
- Thread starter DishSubLA
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This was just sent out to retailers. Just passing it along. 
As communicated in the Retailer News - DISH’s Electronic Programming Guide in the process of being updated sent and posted to DISH Portal on March 1, 2017, a data update to the Electronic Programming Guide (EPG) may cause intermittent issues relative to DVR recordings and timers along with other user interface items. These items include guide information, info screen descriptions, ratings, incorrect or missing images on tile artwork, search, and auto-suggest features. While reports of issues are sporadic, we have a few troubleshooting tips which may prove useful.
RECORDING TIMER CREATION
Subscribers with receivers that utilize the newer DISH User Interface (UI) may experience an error code 1281 when attempting to create a new DVR timer. This could be attributed to the presence of an external hard drive device connected to the receiver. Please advise your technician or Subscriber to unplug the external hard drive and attempt to create the desired DVR timer.
EXPIRED IPVOD EVENTS
Subscribers who wish to order Internet Protocol Video on Demand (IPVOD) programming supplied via the Internet may see outdated or expired programming descriptions when they search for content. To avoid this situation, we suggest users navigate to their receiver menu and order IPVOD content within the Video on Demand portion of the UI.
ERRORS WITH EXISTING RECORDING TIMERS
If you receive reports from a Subscriber that their scheduled recordings no longer seem to be working, please have them clear and reset all preexisting recording events and timers. The issue should be resolved once they attempt to create the new timers for the same programming.
INCORRECT TITLE IN THE EPG
If technicians or Subscribers are seeing an incorrect title for programming in the EPG, please send a brief email describing the incorrect title and channel information to mobileinfo at dish.com to file a report which can then be forwarded to the team responsible for the EPG clean-up process. (please note you will not get a reply)
? As a reminder, please note that most of the issues you’ll experience cannot be fixed through regular troubleshooting. Issues will be resolved by DISH as part of a proactive clean-up process that will likely take a few weeks to complete, but the actual live viewing of content should not be impacted.
As communicated in the Retailer News - DISH’s Electronic Programming Guide in the process of being updated sent and posted to DISH Portal on March 1, 2017, a data update to the Electronic Programming Guide (EPG) may cause intermittent issues relative to DVR recordings and timers along with other user interface items. These items include guide information, info screen descriptions, ratings, incorrect or missing images on tile artwork, search, and auto-suggest features. While reports of issues are sporadic, we have a few troubleshooting tips which may prove useful.
RECORDING TIMER CREATION
Subscribers with receivers that utilize the newer DISH User Interface (UI) may experience an error code 1281 when attempting to create a new DVR timer. This could be attributed to the presence of an external hard drive device connected to the receiver. Please advise your technician or Subscriber to unplug the external hard drive and attempt to create the desired DVR timer.
EXPIRED IPVOD EVENTS
Subscribers who wish to order Internet Protocol Video on Demand (IPVOD) programming supplied via the Internet may see outdated or expired programming descriptions when they search for content. To avoid this situation, we suggest users navigate to their receiver menu and order IPVOD content within the Video on Demand portion of the UI.
ERRORS WITH EXISTING RECORDING TIMERS
If you receive reports from a Subscriber that their scheduled recordings no longer seem to be working, please have them clear and reset all preexisting recording events and timers. The issue should be resolved once they attempt to create the new timers for the same programming.
INCORRECT TITLE IN THE EPG
If technicians or Subscribers are seeing an incorrect title for programming in the EPG, please send a brief email describing the incorrect title and channel information to mobileinfo at dish.com to file a report which can then be forwarded to the team responsible for the EPG clean-up process. (please note you will not get a reply)
? As a reminder, please note that most of the issues you’ll experience cannot be fixed through regular troubleshooting. Issues will be resolved by DISH as part of a proactive clean-up process that will likely take a few weeks to complete, but the actual live viewing of content should not be impacted.
Anyone who wants more info can simply go to the TIVO forums, when reading and see TIVO GUIDE substitute TIVO GUIDE to DISH GUIDE. This is going better than than the ROVI switch-over with my TIVO did.
BTW Nielsen who owns Gracenote now is having multiple problems overall - may lose the viewer ratings contract with the Networks.
BTW Nielsen who owns Gracenote now is having multiple problems overall - may lose the viewer ratings contract with the Networks.
"ERRORS WITH EXISTING RECORDING TIMERS
If you receive reports from a Subscriber that their scheduled recordings no longer seem to be working, please have them clear and reset all preexisting recording events and timers. The issue should be resolved once they attempt to create the new timers for the same programming."
Nope that doesn't work. This morning i deleted a timer, even though it was in the scheduled listing, it was then (correctly) not in the scheduled listing. I recreated the timer. It then was in the scheduled listing. Got home today and go into the recordings, NO PROGRAM, even though if i go into the scheduled listings and roll back up it shows it in there.
I understand a show not recording because of name changes, but this has nothing to do with any of that. This is just that for whatever reason the recorder doesn't record.
If you receive reports from a Subscriber that their scheduled recordings no longer seem to be working, please have them clear and reset all preexisting recording events and timers. The issue should be resolved once they attempt to create the new timers for the same programming."
Nope that doesn't work. This morning i deleted a timer, even though it was in the scheduled listing, it was then (correctly) not in the scheduled listing. I recreated the timer. It then was in the scheduled listing. Got home today and go into the recordings, NO PROGRAM, even though if i go into the scheduled listings and roll back up it shows it in there.
I understand a show not recording because of name changes, but this has nothing to do with any of that. This is just that for whatever reason the recorder doesn't record.
The guide doesn't work on names, your searches do. The guide with the DVR works on ID data. That's why even when there are no ongoing problems with the guide a show that says new may not record or when it does not show new it does record. The ID data is wrong or perhaps missing.
The DVR is going on what the ID data says and how it is marked. No matter what the title says or the info printed the DVR has to see the correct ID data to act correctly. The tittle and description is for us to make decisions, the ID data is for the DVR to make decisions. That is what is being done now by ROVI.
How does all that work with Dish Pass or Seek and Record timers on partial title or description matches?
That's the part where the name works for the user, you find the program by name but for it to actually record from the guide the show you pick has to match the ID data from the guide. (New, all, etc)
So when you use a pass, and type in the name of the show that is how it finds the program, but then the DVR looks to the ID to do what you want. The description saying new is only for you to see, the DVR has to see the ID data saying new with the correct ID for that show at the time of recording.
It's why for a long time I had to weed out reruns of COPS. When the change was made to show on Spike instead of Fox something happened to the coding and many of the reruns either had no ID info or had them marked as New. (When the "New" can not be discerned from the ID data the DVR will record it)
It is also why if sometimes you go to the next week of a show to record it shows it will not but as the time approaches it changes to record. All the ID data has been added.
Example
http://prod-doc.rovicorp.com/mashery/index.php/Data/Video-API/Database-IDs
So when you use a pass, and type in the name of the show that is how it finds the program, but then the DVR looks to the ID to do what you want. The description saying new is only for you to see, the DVR has to see the ID data saying new with the correct ID for that show at the time of recording.
It's why for a long time I had to weed out reruns of COPS. When the change was made to show on Spike instead of Fox something happened to the coding and many of the reruns either had no ID info or had them marked as New. (When the "New" can not be discerned from the ID data the DVR will record it)
It is also why if sometimes you go to the next week of a show to record it shows it will not but as the time approaches it changes to record. All the ID data has been added.
Example
http://prod-doc.rovicorp.com/mashery/index.php/Data/Video-API/Database-IDs
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If your searching for say North to Alaska, it will search by the naming data to find it. Once it finds and returns it's results you select North to Alaska the tv series and the software sets up timers for the tv series based off series ID hidden in the meta data. If you choose North to Alaska (1960) the movie it will set up a timer based on a movie ID hidden in the meta data.
The problems are the guides have the wrong IDs linked sometimes such as Shaft (1971) instead of Shaft (2000) on a movie channel or I saw Invasion USA 1954 in the guide recently when the Chuck Norris version from the 80's-90's was actually on.
The problems are the guides have the wrong IDs linked sometimes such as Shaft (1971) instead of Shaft (2000) on a movie channel or I saw Invasion USA 1954 in the guide recently when the Chuck Norris version from the 80's-90's was actually on.
One more example. When "Beyond the Tank" first aired I had not set up a timer for it in my TIVO yet it recorded as if it was "Shark Tank." It did that the first two times it aired, but then a timer had to be set. I am guessing someone coded it as Shark Tank.
That's not how my Dish Pass timers work. If I set up one for "Shaft", I'd get both versions, and any other show or movie with "shaft" in the title, which has always been my preferred behavior. Same with searching for actor/actress names.
I'm slowly forgetting how Dish worked. That was why I didn't use Dish Pass it works more like a Tivo Wishlist in that it will record everything that returns a hit.
I had a recording issue with a slightly different twist tonight. My timers for CBS programs are setup to have top priority since they cannot be viewed on demand. Tonight, NCIS: New Orleans had two episodes airing. Both appeared in the EPG and the timer schedule with the indicators that they would record. At 9PM when the added episode began, it was skipped by priority.
Almost all of my timers are Dish Pass. More flexible and I'd rather cast a wide net and gather more than I expect than not get what I expect.
My point in bringing this all up is I wonder if Seek timers would be a workable solution to the program ID problem plaguing regular DVR timers?
My point in bringing this all up is I wonder if Seek timers would be a workable solution to the program ID problem plaguing regular DVR timers?
There is another problem going on as tonight at 815 I go to check my recordings. In the guide for "This is us " it shows the big red circle( meaning it is recording). I go into the recordings and nothing is there. It should have had it in there with 15 minutes recorded. I then press record, and it actually starts recording. Later on I check and I have the 45 minutes, not the whole program. I hope dish gets this fixed soon, not dish soon.
Well it just gets better and better. Anyone want to guess what's wrong with this?
Have I been bitten by rhe bug? Last night I set a manual timer to record a 6-hour block of Doctpr Who. Everything showed up nornally in the DVR schedule before I went to bed, but the history (and the subsequent recording) shows that only 43 minutes were recorded. I can't imagine that any of the guide data bugs would affect a manual timer, since it is just channel, start and stop time.
As well they should. If Gracenote is providing the guide data with opinions in it, then there is an inherent conflict of interest. Nielsen is supposed to objectively monitor the ratings, but now with the Gracenote guide data, they have the ability to influence the ratings by affecting potential viewers' opinions of the shows when they read the descriptions.
