New DISH Network Customer Portal

[MikeD-C05]

Apparently you haven't tried the Remote Access - it's just as flaky and unrealiable as ever.

So is dishonline . It worked the first couple of times , but for the last three days I can't access my 922 over the internet through the portal, like I can sometimes do with remote access. I am betting that DISH wishes they never started this sling internet thing since it is never reliable.

 

[vmike]

It seems that Dish has made another update to this new website.

My Commitments is now gone.

I found this after the idiot website again said my email was invalid. The email they've been sending mail to for about 2 years. I had to change to one of the alias's I use on my me.com email account. This has happened before, and I usually just ignore it and go on and do what I need to do. But it wouldn't allow any other activity until I changed that d**n email address. Not earth shattering, just darned irritating!

I changed my email as they insisted upon, and My Commitments is now gone too! I can only hope, 11 months gone?... TWC is looking good for sure

 

[will53033]

When the portal was changed, My Commitments, was an option and it said that I did not have a commitement. I did 2 chats and also got the answer that I did not have a commitment.

Today, in a chat, I was told that I have a commitment until May 2011 - that is correct because in May 2009 I signed a 2 year commitement.

It looks like Dish discovered their "error".

If you are thinking of leaving Dish, it may be wise to verify several times so if you have a commitement.

 

[Ghpr13]

I just logged on the Dish Network website and the heading "My Commitments" is gone too. Why would Dish take that away? It was a nice bit of info to have.

Ghpr13

 

[MikeD-C05]

Maybe many online customers saw "no commitment" on their accounts and canceled their accounts, causing an uptick in churn, AGAIN.

 

[Ghpr13]

Maybe many online customers saw "no commitment" on their accounts and canceled their accounts, causing an uptick in churn, AGAIN.

Good point!
Ghpr13

 

[KAB]

Just checked...there is no "my commitment" anymore for me. I should have a year, but a week ago it said NO. No matter, I'm not going anywhere.

 

[Frank Jr.]

Does not surprise me at all that the commitment status option was removed from the list.

 

[CopyChief]

Thread bump...

Logged in today to use the DVR functions (which have been working better) and was blown away to see a full suite of options on the "my account" page. I'm a former AT&T bundle customer (mentioned earlier in this thread) and was always dismayed that, now as a full Dish customer, I didn't have online account access.

Now... I do. I was able to see all of my statements, my PPV coupons, everything. Very nice.

Bravo, Dish.

(Everyone's always very quick to post negative things... thought I'd post something positive.)