need help with my hd vip 612 dvr please please

[HIFI]

No its all clear could it be in the wrong port on the eye when I first set it up when out of box it before I activated it it came in with 129 after all the downloads it still was good but not a good signal that was with the sw21 switch hooked to it now Im not getting 129 after I did another switch test and have taken the switch off

What downloads are you referring to?

 

[needhelp40]

The ones when you first connect your receiver before you activate it

 

[RickDee]

No I have no switch, just coaxial from sat 1 on back of vip612 solo receiver to dish eye marked port 1 and another coaxial from sat 2 on receiver to port 3 on the dish eye

If you did not receive a separator with your 612, you should contact the seller and let him know it was missing. All dual tuner DVR's come with the separator. You can also check with a local Dish installer and see if they can provide you with a separator.

When I bought my first 622, the seller did not send the separator with it and I could not get the 622 working until I acquired a separator.