Need help with my dish network

[Amin0786]

Hey, I leave in Greensboro, NC. i have two dish one Big one is dish pro with dual HD LNB and one small small dish 500 with in LNB, I just replace the recevie to VIP612 DVR and Free HD channel and i have international channel but i am not getting all my HD channel and international are coming and going sometime there are losing single and i do not know what to do. please help.
Thanks

 

[3HaloODST]

Do you know which sats you are pointed at? Sounds to me like a 61.5/110/119 setup. Internationals have been moved from 61.5, as well as all HD except locals. Internationals have been moved to 118.7 and national HD to 72.7.

 

[garys]

Better to know where your HD locals are, you may be better off with 1000+ dish to receiver 110, 119, 118 and 129.

 

[MattG@DISH]

Hey, I leave in Greensboro, NC. i have two dish one Big one is dish pro with dual HD LNB and one small small dish 500 with in LNB, I just replace the recevie to VIP612 DVR and Free HD channel and i have international channel but i am not getting all my HD channel and international are coming and going sometime there are losing single and i do not know what to do. please help.
Thanks

I agree that you likely have a 119/110/61.5 "mixed" arc setup, which will cause you to be missing channels.

Press menu-6-1-3, and tell us what satellites are showing up in field G

 

[Amin0786]

It is showing 110 118 and 119

 

[RickDee]

According to info @ SatelliteGuys.US_TheList - Dish Network Greensboro, NC your local HD channels are on 61.5.

 

[Amin0786]

ok i know but how to fix that problem.

 

[Voyager6]

According to info @ SatelliteGuys.US_TheList - Dish Network Greensboro, NC your local HD channels are on 61.5.

ok i know but how to fix that problem.

It looks like your small dish is not hooked up. You would need to attach a cable from the small dish (D500) to your big dish (D500+). The small dish would need to be pointed at 61.5. Run a check switch after the cable is attached and the dish is pointed to 61.5.

 

[MattG@DISH]

The ideal setup for the OP is Eastern arc with a wing dish for 118.7 (61.5/72.7/118.7)

 

[Amin0786]

It is showing 110 118 and 119

ok i know but how to fix that problem.

It looks like your small dish is not hooked up. You would need to attach a cable from the small dish (D500) to your big dish (D500+). The small dish would need to be pointed at 61.5. Run a check switch after the cable is attached and the dish is pointed to 61.5.

i am getting international but not the HD channel.

 

[MattG@DISH]

i am getting international but not the HD channel.

You can send me a PM with your phone number or account number, or call DISH so that we can get this corrected for you.

1-800-333-3474