Don't you think that that is an over reaction to something that appears to have happened to everyone and is now fixed. I don't really think you want to go back to a less capable DVR.
No, I don't think it is an overreaction. As others have said, you simply do not ask your regular customers to be unwilling beta testers.
The new hardware and the abilities of the hardware are fantastic. But, in many ways, the software has LOST features and usability. The largest demographic in the US is the baby boomer generation. The new carbon ui has smaller text and is harder to read. This will piss them off. The younger generations, who may like this UI, are choosing to unplug and not pay for traditional or satellite television to begin with. Obviously, I could go on and on and explain the numerous items that suck on the carbon UI and could make a list a mile long about bugs with the Hopper 3 and carbon UI, but what is the point?
Another point I will make is that I had cable for years and just switched to satellite on Dec. 31st. I had a two Hopper system. I am a good case study for this comparison because I only had the two Hopper system with the WORKING interface for two months before I switched. Thus, I do not fall into the "hate change" category of users who are just not used to the new way of doing things. Objectively, I think the old interface was more intuitive and easier to use.
Why is 4x speed trick play gone?
Why does hide SD duplicates not work on the regional sports channels? This causes me to have 80+ extra channels in the guide.
Why is the show only HD channels feature gone?
Why is a home screen forced onto users?
Why is the TV channel information bar in the guide relegated to the right side of the screen into a narrow column resulting in loss of readability?
I came from cable and loved the Hopper with Sling, but hated the recording conflicts and recordings in two separate places. Theoretically, the Hopper3 should have made my dreams come true, but it hasn't. Not because it is not capable, but because DISH wanted to reinvent the wheel. I understand the need to keep it fresh, but I believe that launching products that are not ready for market is a bad business decision.