My Dissapointing Experience Trying To Switch

[SLing211]

I hate that it went this way, poor customer service makes me furious, especially when it's my company. I do want to clarify something, you note several times about an account specialist supervisor. To clarify, an account specialist is NOT a supervisor. And unless you were transferred to an account specialist who then transferred you to their supervisor, you wouldn't be transferred straight to an account specialist supervisor. An account specialist is one level above the CSR you speak to when you first call in. Sadly, you got several incompetent account specialists...which can happen. There should not be a maybe, sorta, kinda...when getting a second opinion, they schedule it like a tech visit and notate it. They clearly did not. Without getting into too much detail, I see a LOT of difference in the quality of the service you get based on the geography of who you talk to.




As a Dish employee, my opinions are my own, and do not represent my employer in any way, shape, or form.

Thanks for the reply. Usually the order of the phone calls went CSR, Account Specialist, Than Supervisor. At no point did I feel no anyone was rude or unhelpful, on the contrary I often felt the people I talked to really wanted to help but just couldn't. The odd part of this whole thing to me is that there is a huge call center, headquarters, what ever you want to call it, about twenty minutes from my house. I actually thought about driving over there, and probably should have.

I hope me sharing my story will help someone in the future. I don't blame anyone for anything, and mistakes only happen if we don't learn from them. Thanks again everyone.

 

[SomeDishGuy]

Thanks for the reply. Usually the order of the phone calls went CSR, Account Specialist, Than Supervisor. At no point did I feel no anyone was rude or unhelpful, on the contrary I often felt the people I talked to really wanted to help but just couldn't. The odd part of this whole thing to me is that there is a huge call center, headquarters, what ever you want to call it, about twenty minutes from my house. I actually thought about driving over there, and probably should have.

I hope me sharing my story will help someone in the future. I don't blame anyone for anything, and mistakes only happen if we don't learn from them. Thanks again everyone.

Based on your state, if you're in the southwest corner of the state, that is a call center (if it's the big one you can see right off the interstate there). And when you call in, you can be routed to any of the 11 US call centers, or one of the offshore ones (Thailand, Mexico, Dominican Republic, etc). With your situation being over...not directed at you, but in general...you wouldn't be able to go to a call center and get help. Security is pretty tight, they wouldn't let you past the security desk. We can't get past security if we don't have our IDs with us. We're not even supposed to mention the location of the call centers...but someone with a little ability to use a browser can figure out the general locations of them.

I feel pretty comfortable in saying the poor service you got was not typical. Doesn't help you, of course, but the vast majority of customers have a better experience. As Chad (think it was Chad) said, I hope you try again with a fresh start. I suspect you'll have a better experience.



As a Dish employee, my opinions are my own, and do not represent my employer in any way, shape, or form.

 

[ChadT41]

It was me. What's funny is you described Littleton and Phoenix. Lol. Except for the size.