My contract is up tomorrow - hmmmmm

[cparker]

What are the chances I could talk them into upgrading one of my HR24s to an HR34?

I still have the pads on the roof to switch back to E and if the incentives are there I could probably save a boatload of cash again... and then just wait it out for 2 years and switch back

I never thought we'd run out of tuners with a pair of HR24s, but it appears we are having several conflicts as the new season fires up. I think I'd like an HR34 in here to give me more room.

Anyone been successful doing this or is that HR34 too new for many to have tried?

 

[markfp-1]

The only way to find out is to call them.

 

[whitewolf8214]

What are the chances I could talk them into upgrading one of my HR24s to an HR34?

I still have the pads on the roof to switch back to E and if the incentives are there I could probably save a boatload of cash again... and then just wait it out for 2 years and switch back

I never thought we'd run out of tuners with a pair of HR24s, but it appears we are having several conflicts as the new season fires up. I think I'd like an HR34 in here to give me more room.

Anyone been successful doing this or is that HR34 too new for many to have tried?

call be nice and bargain with them

 

[twizt3dsist3r]

If all else fails....

http://www.satelliteguys.us/threads/293762-Am-I-a-quot-new-quot-customer

There is some interesting information in there, Post #9 especially.

 

[meStevo]

Do your research, call with the intention to research your options, and let it play out. That's what I did and DirecTV more than took care of me.

I called back on Thursday (the reason I was considering cancelling was the same - conflict hell on our 2 HDDVRs, our only 2 receivers), asked if the HR34 was still $299. Explained that the previous rep told me to give them a call back once the new customer offers were out since their were hints that the HR34 would be a part of that.

2 days and $100 later I have an HR34... and a monthly bill credit I never even implied or asked for. He looked into Sunday Ticket Max to see if he could credit the rest of that but it was already paid in full (part of my previous retention offer - free ST, but I paid for max).

I could have done better if I played the system, but I wasn't asking for the moon. Was just doing my research and DirecTV took care of a loyal customer and exceeded my expectations.

So give them a call, be reasonable. Tell the phone system you wish to cancel so it sends you down the right rabbit hole, and make it clear you're doing research so you can make the best decision. Let them know why you are switching and tell them you want to make an informed decision when looking at the competition vs. your current service.

 

[cparker]

So once I hit the phone system, I tell it I want to cancel and it sends me to retention? Just want to make sure it doesn't just say, "OK, your service is cancelled. Thank you!" and hang up.

 

[mdram]

if all else fails send an email to the ceo, that worked for me

 

[Mr Tony]

So once I hit the phone system, I tell it I want to cancel and it sends me to retention? Just want to make sure it doesn't just say, "OK, your service is cancelled. Thank you!" and hang up.

if you say cancel you get retention

 

[mdram]

if you say cancel you get retention

you can alco say retenetion

 

[darrengs]

Obviously YMMV, but based on my experience I would bet that they will not upgrade you for free, unless you play hardball and actually cancel. Then they will offer you more than what you originally asked for to "come back".

 

[cparker]

I LOVE DIRECTV!

I said, "Retention" and got right to a specialist.
Replacing one HR24 with an HR34
Cost for equipment - he offerred it for $49 and his supervisor is crediting my next bill that amount so the equipment cost is a wash. Zero.
There was still a $49 Professional Installation. I asked if there was a way he could negate that. He was very nice and I was respectful and cordial as well.
He applied a $10 a month promo credit for TWO YEARS to kinda of wash out that installation fee.
When the call started I told him my contract was up, and that after seeing what new people are getting I was wondering what incentives might be available to keep me as a customer. And that I have the pads on the roof to get Dishnetwork back if needed and that Time Warner is available. Information relayed in a NICE way just to let him know I had options. He asked if there was something specific that I wanted and I told him. I'd really like to replace one of my HR24s with an HR34 because we keep running out of tuners.

I think the equipment as a wash is something they are prepared to do if asked. I think the promo credit was because I asked for help with the installation fee. This was a VERY pleasant experience and not just because I got something off on my bill. I felt like I was talkig to someone who cared and WANTED to treat me as though I was important as a customer. Customer service is a big deal to me and it makes me want to toot DirecTV's horn all the more. I KNOW I'm just 1 of several million, but I wasn't TREATED that way. That's huge.

Thanks, DirecTV!

 

[mdram]

good deal, it really depends on the csr you get.
the one i got wouldnt budge, but after a polite email i had my install this morning

 

[cparker]

Oh yeah. They are doing the switch tomorrow MORNING.... I told my wife when she gets home from work she has to watch TV. Whatever is recorded on that DVR she has to watch 'cause it's out the door tomorrow... hehehe.

She's like... WHAT? I have to get ready for Book Club tomorrow! (She has about a dozen ladies coming over)
I said, Nope. I'll clean. YOU have to watch TV. hahaha

 

[whitewolf8214]

I LOVE DIRECTV!

I said, "Retention" and got right to a specialist.
Replacing one HR24 with an HR34
Cost for equipment - he offerred it for $49 and his supervisor is crediting my next bill that amount so the equipment cost is a wash. Zero.
There was still a $49 Professional Installation. I asked if there was a way he could negate that. He was very nice and I was respectful and cordial as well.
He applied a $10 a month promo credit for TWO YEARS to kinda of wash out that installation fee.
When the call started I told him my contract was up, and that after seeing what new people are getting I was wondering what incentives might be available to keep me as a customer. And that I have the pads on the roof to get Dishnetwork back if needed and that Time Warner is available. Information relayed in a NICE way just to let him know I had options. He asked if there was something specific that I wanted and I told him. I'd really like to replace one of my HR24s with an HR34 because we keep running out of tuners.

I think the equipment as a wash is something they are prepared to do if asked. I think the promo credit was because I asked for help with the installation fee. This was a VERY pleasant experience and not just because I got something off on my bill. I felt like I was talkig to someone who cared and WANTED to treat me as though I was important as a customer. Customer service is a big deal to me and it makes me want to toot DirecTV's horn all the more. I KNOW I'm just 1 of several million, but I wasn't TREATED that way. That's huge.

Thanks, DirecTV!

Congrats on your good deal