Mutiswitch question

[isurob]

I initially had D* installed in April. I had a basic reciever and an R15 installed. Everything worked great. Then in Aug I upgraded to a plasma tv and upgraded to D* HD. Installer came out and put in a 5lnb slimline. I am still using the R15 on a regular tv and have a HR20-700 on the plasma.

After the HD install the HR20 would occ.(abt 1-2x a week) be searching for sat. signals on my locals HDs and some regular channels such as BTN and some of my MLBEI channels. The R15 had no problems. These problems would correct themselves with a red button reset of the HR20. Now this problem seems to be happening more often after the new channels were added. It is happening on some of the new HD channels.

I checked all of my cable connections and they seem to be ok. I have ordered new BBCs just to be sure. I just checked my multiswitch and it is a Zinwell SAM-3402. From what I understand this is the wrong multiswitch.

1. IF the multiswitch and/or BBCs are bad why would this be an occasional problem that seems to correct itself with resets? IF they are bad wouldn't I have problems all the time?

2. If I need a new multiswitch, do I order that from D*?

Thank you. I am new to these boards and new to HD tech. and appreciate any help.

 

[isurob]

I just rechecked the lines coming out of my Zinwell SAM3402 and they all appear to be headed to the R15. My mistake.

Still not sure why I occ lose signal on my HR20.

 

[ONUOsFan]

I'm not much for the tech side of this either, but sounds like some kind of problem with either the cables or something that are feeding the HR20 vs the other box.

Just out of curiosity, have you checked the signal strength on both tuners?

 

[isurob]

It happened again this morning. I did some diagnostics and I got no signal on tuner 1. Everything was great on tuner 2. I switched incoming lines and still no signal on 1. I think I need to call D* for a new receiver.

 

[ONUOsFan]

I have an HR20 in my bedroom that only has one line into it and I had the same problem the other day, which would be consistent with you saying you have nothing on one of the tuners...