Hi, Larry-
This has been an issue for some of our viewers, and we know that it's frustrating. When we changed signal frequencies on 8/1/19, we also moved to a temporary antenna position that is not as tall as our former site, and some viewers may not be able to pick up our signal right now. The good news is that we will be moving to a new taller antenna position that will greatly improve our reception, but that move won’t happen until the early part of 2020. In the meantime, viewers impacted may need to explore alternate ways to receive our signal (like a streaming app or other delivery methods).
As a bit more background - there are 5 main factors that determine whether a viewer can receive us in any given location:
1) Effective Radiated Power
2) Antenna height/pattern
3) Viewer’s location
4) Viewer’s equipment (antenna/STB)
5) Channel performance (propagation/adjacent channels/other interference)
The station controls the first two and there have not been any additional changes since 8/1/19. Channel performance does change seasonally, so if the viewer hasn’t moved or changed their equipment that could be causing the impact.
Please contact us again in early 2020 so that we can advise you on when our antenna will be relocated.
Thanks