Hi there, I live in Charlottesville, VA, and when I first started up with Dish 4 years ago, I could receive locals. Then almost a year ago, they switched everybody over to a satellite that was low on the Southern horizon, and myself and lots of other folks here were not able to get a good line of sight, so we lost all our locals. I've had 4 techs out here with their equipment to verify that. Seems that locals are carried on 129, which is on the Western arc satellite.
The last batch said not to worry, the Eastern arc satellite was going up, and I should be able to get locals, they would install a new dish on the roof, and all would be well. So, in early October techs come out, said that there was poor communication between the sales office and the field and that the Eastern arc was not fully online yet, and I was one of many customers promised a new dish to get locals, but they were unable to do it because it was not up and running fully yet. I was supposed to call in a month.
Just spent over an hour on the phone with a higher level TS person, who informed me that the Eastern arc satellite will not carry 129, so no matter what I wouldn't be able to get locals.
So, what's the deal here - what is the relationship with this new Ciel-2 and 129? Will locals for my area still be carried by 129, or is there some sort of switchover going to occur? Knowledgeable advice from those in the know is appreciated!
The last batch said not to worry, the Eastern arc satellite was going up, and I should be able to get locals, they would install a new dish on the roof, and all would be well. So, in early October techs come out, said that there was poor communication between the sales office and the field and that the Eastern arc was not fully online yet, and I was one of many customers promised a new dish to get locals, but they were unable to do it because it was not up and running fully yet. I was supposed to call in a month.
Just spent over an hour on the phone with a higher level TS person, who informed me that the Eastern arc satellite will not carry 129, so no matter what I wouldn't be able to get locals.
So, what's the deal here - what is the relationship with this new Ciel-2 and 129? Will locals for my area still be carried by 129, or is there some sort of switchover going to occur? Knowledgeable advice from those in the know is appreciated!